Practice Assistant II

1200 The General Hospital Corporation; Revere (MA); Presencial; USD 28 000 - 36 000; Tempo integral

Resumo da oferta

Mass General Brigham's Revere HealthCare Center is seeking a Practice Assistant II to join the onsite team at 300 Ocean Ave. You will greet patients, manage check-in/out, scheduling, and billing support while maintaining accurate records and facilitating smooth clinic operations.

This role provides opportunities to grow, train others, and take on more advanced tasks like surgical scheduling as you gain experience within a collaborative health system.

Qualificações

• High school diploma or equivalent required; experience cannot be substituted.
• 2–3 years of office experience required.
• Proficiency with Microsoft Office suite and solid knowledge of office operations, standards, and procedures, including filing, copying, scanning, printing, and faxing.
• Confidence using phone systems, managing non-routine calls, and resolving routine issues.
• Clear, audience-appropriate written and verbal communication, including composing and editing emails, memos, and letters, and taking complete, accurate messages.
• Strong reading comprehension of work-related documents.
• Excellent organization and time management to manage your own time and others’ time, juggle multiple tasks, follow established protocols, and work within systems.

Responsabilidades

• Greet and assist patients, and handle check-in, check-out, and appointment scheduling.
• Answer phones, help callers with routine questions, and maintain appointment records.
• Screen and take messages about prior authorizations, provider questions, prescription refills, and test results.
• Process billing forms, accept co-payments as needed, and scan documents into patient medical records.
• Request medical records and lab results; file, type, and print forms, schedules, and memos; and distribute mail and faxes.
• Serve as a “Super User” for scheduling, registration, and billing systems, and help train others.
• Take on more advanced work as your skills grow, such as surgical scheduling and schedule changes/blocking]

Conhecimentos

Phone systems

Written and verbal communication

Time management

Microsoft Office

Reading comprehension

Organization

Formação académica

High school diploma or equivalent

Office experience (2–3 years)

Certified Medical Administrative Assistant (CMAA)

Descrição da oferta de emprego

Practice Assistant II

MGH Revere HealthCare Center | Full-Time | Onsite

Be the first friendly face patients see. As a Practice Assistant II at Mass General Brigham's Revere HealthCare Center (300 Ocean Ave), you'll help our community get the care they need, while building your healthcare career with one of the nation's leading health systems.

What You’ll Do

• Greet and assist patients, and handle check-in, check-out, and appointment scheduling
• Answer phones, help callers with routine questions, and maintain appointment records
• Screen and take messages about prior authorizations, provider questions, prescription refills, and test results
• Process billing forms, accept co-payments as needed, and scan documents into patient medical records
• Request medical records and lab results; file, type, and print forms, schedules, and memos; and distribute mail and faxes
• Serve as a “Super User” for scheduling, registration, and billing systems, and help train others
• Take on more advanced work as your skills grow, such as surgical scheduling and schedule changes/blocking

Good to Know

• This is not a patient care role. You’ll provide administrative and clerical support to the clinical team.
• You’ll work under general supervision with a supportive team.
• Specific duties may vary by department.

Qualifications

What You Bring

• High school diploma or equivalent (required; experience cannot be substituted)
• 2–3 years of office experience (required)
• Certified Medical Administrative Assistant (CMAA) credential (preferred)
• Proficiency with the Microsoft Office suite and solid knowledge of office operations, standards, and procedures, including filing, copying, scanning, printing, and faxing
• Confidence using phone systems, managing non-routine calls, and resolving routine issues
• Clear, audience-appropriate written and verbal communication, including composing and editing emails, memos, and letters, and taking complete, accurate messages
• Strong reading comprehension of work-related documents
• Excellent organization and time management to manage your own time and others’ time, juggle multiple tasks, follow established protocols, and work within systems

Additional Job Details (if applicable)

• Remote Type: Onsite
• Work Location: 300 Ocean Avenue
• Scheduled Weekly Hours: 40
• Employee Type: Regular
• Work Shift: Day (United States of America)
• Pay Range - / Grade 3

At Mass General Brigham

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth.

EEO Statement

1200 The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.

About Mass General Brigham

• Combat disease. Hold a hand. Help people. Impact the world.
• Mass General Brigham is a passionate, welcoming community where minds meet caring hearts. Come be a part of the world’s most powerful force in medicine, where every role is important in changing lives.
• Our history includes New England hospitals founded over 200 years ago, some of the first and most prestigious hospitals in the world. Built on the legacy of two leading academic medical centers, we’re more than a system—we’re leaders in the practice of medicine.
• Mass General Brigham is committed to serving the community. We are dedicated to enhancing patient care, teaching and research, and taking a leadership role as an integrated health care system. We recognize that increasing value and continuously improving quality are essential to maintaining excellence.