Practice Assistant: Front Desk & Patient Care (Float)

Geode Health; Libertyville (IL); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Competitive compensation

Flexible schedule

In-person and virtual patient visits

Comprehensive admin support

Job summary

Geode Health is expanding its team with a full-time Practice Assistant who will float between Buffalo Grove, Glenview, Libertyville, Park Ridge, and Skokie offices. You will handle front-office and administrative tasks, support providers, manage schedules, and ensure a smooth patient experience while upholding HIPAA and clinic policies.

Ideal candidates have 1+ year medical office experience, strong communication, and comfort with Athena EMR.

Qualifications

• 1+ year of medical office or healthcare experience preferred.
• Mental health or outpatient clinical experience preferred.
• Excellent communication, customer service, and computer skills.
• Comfortable answering the phone – you will serve our patient population.
• Self-starter, go-getter with good time management.
• Comfortable learning new technology platforms/systems.
• Associate or bachelor’s degree preferred.

Responsibilities

• Serve as a welcoming and comforting first point of contact for patients and provide exceptional customer service.
• Manage daily schedules, appointment confirmations, cancellations, and waitlists to optimize provider schedules.
• Coordinate patient intake and assist with referrals, authorizations, forms, and follow-up needs; support communication between patients and providers.
• Collect payments for services and document co-pays, coinsurance, and outstanding balances.
• Maintain patient confidentiality and follow HIPAA and safety procedures; assist during crises and follow supervisor instructions.

Skills

Customer service

Communication

Time management

Education

Associate or bachelor’s degree preferred

Tools

Athena EMR

Job description

Geode Health is expanding its team with a full-time Practice Assistant who will float between Buffalo Grove, Glenview, Libertyville, Park Ridge, and Skokie offices. You will handle front-office and administrative tasks, support providers, manage schedules, and ensure a smooth patient experience while upholding HIPAA and clinic policies.

Ideal candidates have 1+ year medical office experience, strong communication, and comfort with Athena EMR.