Service Advisor

TWISTED PALMS LLC; United States; On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Retirement plans

Job summary

Motoplex USA in Eastern Nebraska is seeking a Service Advisor to deliver an outstanding customer experience while coordinating repairs with technicians. You will collect customer and unit information, explain repairs, and manage warranty claims to ensure a smooth service journey.

This full-time on-site role emphasizes fast-paced teamwork, clear communication, and a commitment to dealership growth through excellent service and customer satisfaction.

Qualifications

• Previous retail sales or customer service experience preferred.
• Friendly, outgoing personality and professional handling of concerns.
• Working knowledge of powersports, automotive design, and mechanical systems.
• Strong organizational and multitasking abilities in a fast-paced environment.
• Excellent customer service and sales skills.
• Strong interpersonal and communication skills.

Responsibilities

• Greet customers promptly in a friendly, professional manner.
• Collect customer and unit information for motorcycles, ATVs, UTVs, PWCs, and power equipment.
• Document service requests for technicians and communicate repairs and parts availability.
• Process warranty and recall claims per OEM guidelines.
• Explain completed work, warranty coverage, and charges to customers.
• Maintain accurate service and warranty records and update customers on status.

Skills

Customer service

Powersports knowledge

Sales skills

Communication

Organizational skills

Active listening

Job description

Job Description

Job Description

Service Advisor – Motoplex USA

Do you thrive in solving mechanical mysteries and customizing magnificent machines?

Want to be part of a high-performing team that celebrates wins together? Motoplex USA is hiring a motivated Service Advisor to join our growing dealership.

As a service team member, you’ll play a key role in delivering exceptional customer experience while driving dealership success. If you’re results-driven, customer-focused, and ready to make an impact, we want to hear from you.

The Powersports Service Advisor serves as the primary point of contact between customers and the service department. This role is responsible for delivering exceptional customer service, accurately documenting service needs, coordinating repairs with technicians, and managing manufacturer warranty and recall claims. The ideal candidate thrives in a fast-paced powersports environment, communicates clearly and professionally, and ensures seamless service experience from intake through completion while maintaining high levels of customer satisfaction.

Powersports Service Advisor Responsibilities

• Greet customers promptly and professionally in a friendly, welcoming manner
• Accurately collect customer and unit information, including motorcycles, ATVs, UTVs, PWCs, and power equipment
• Listen carefully to customer concerns and document detailed service requests for technicians
• Communicate recommended repairs, maintenance needs, parts availability, pricing, and estimated completion times
• Process and administer manufacturer warranty and recall claims in compliance with OEM guidelines
• Verify warranty coverage, obtain required approvals, and ensure proper documentation is completed
• Provide exceptional customer service throughout the service experience
• Complete all assigned tasks efficiently while maintaining accurate service and warranty records
• Monitor the progress of each unit throughout the day and proactively update customers on status changes
• Review and clearly explain all completed work, warranty coverage, and charges to customers
• Deliver an exceptional customer experience that strengthened brand loyalty in a high-energy powersports environment

What We’re Looking For

• Previous retail sales or customer service experience preferred
• Friendly, outgoing personality with the ability to professionally handle customer concerns
• Working knowledge of powersports, automotive design, and mechanical systems
• Strong organizational skills with the ability to manage multiple tasks simultaneously in a fast-paced environment
• Excellent customer service and sales skills
• Strong interpersonal and communication skills, both in person and over the phone
• Proven ability to listen, identify customer needs, and recommend appropriate services to enhance customer satisfaction and dealership sales

Working Conditions:

• On-site Full-time position with overtime opportunities
• Physical labor involved: you’ll be bending, lifting, and working in tight spaces to get the job done
• Positive, collaborative shop environment

Compensation & Benefits

• Competitive salary or hourly wage
• Health insurance, paid time off, retirement plans
• Bonuses & incentives plans

Professional Development

• Opportunities for growth and advancement
• Training programs, mentorship, or learning resources
• Opportunities to work on meaningful or innovative projects

Motoplex USA is your trusted powersports dealership serving Eastern Nebraska and surrounding areas, offering a wide selection of new and pre-owned ATVs, UTVs, motorcycles, personal watercraft, mowers, and power equipment. We proudly carry top brands like Polaris, Can-Am, Sea-Doo, Honda Powersports, Yamaha, Kawasaki, Suzuki, Gravely, Ariens, Roxor, and SSR.

Why Motoplex USA?

• Team-driven, fast-paced environment
• Strong support from sales, service, and management
• Opportunity to grow and succeed in a thriving powersports dealership