Powersports Service & Parts Specialist

Bass Pro, LLC; Broken Arrow (OK); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k Retirement Savings

Paid holidays

Paid vacation

Paid sick time

Bass Pro Cares Fund

Employee discounts

Job summary

Bass Pro Shops in Broken Arrow, OK is seeking a Service Specialist to support the Service Department with PDI, delivery orientation, and warranty support. You will assist customers with service needs, process parts questions, and help verify VINs and inventory during new unit deliveries.

The role involves detailing, operating instructions, and coordinating with the Service Manager on repairs, while ensuring proper paperwork and customer communication throughout the process.

Qualifications

• High School education or equivalent experience.
• Ability to communicate in a friendly and professional manner with customers, vendors and fellow associates.
• Ability to establish and maintain effective working relationships with customers, management and co-workers.
• Ability to perform various functions within Dealership Management data entry system.

Responsibilities

• Greets all new unit delivery, service, warranty and parts customers in a friendly, prompt and efficient manner.
• Answers service, warranty and parts questions over the phone and in person.
• Assists Receiving Department with unloading, inspection and VIN verification of new units being delivered to the dealership by the manufacturer.
• Maintains unit inventory status communication in IDS and assists with physical inventories.
• Prints daily unit delivery schedule to prepare for upcoming orientations.
• Conducts final PDI and inspects detailing of all units scheduled to deliver and reports any issues with unit condition to Service Manager and provides VIN verification to the BA.

Skills

Simple math

Customer communication

Interpersonal skills

Data entry system

Education

High school diploma or equivalent

Tools

Dealership management system

Job description

Bass Pro Shops in Broken Arrow, OK is seeking a Service Specialist to support the Service Department with PDI, delivery orientation, and warranty support. You will assist customers with service needs, process parts questions, and help verify VINs and inventory during new unit deliveries.

The role involves detailing, operating instructions, and coordinating with the Service Manager on repairs, while ensuring proper paperwork and customer communication throughout the process.