Marine Service & Delivery Specialist

Bass Pro Outdoor World; Broken Arrow (OK); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Health Savings Account

Flexible Spending Account

401k Retirement Savings

Paid holidays

Paid vacation

Paid sick time

Bass Pro Cares Fund

Job summary

Bass Pro Shops is seeking a Service Specialist to support Service Department operations including unit inventory procedures, PDI, and delivery orientation. You may assist with service or warranty repairs for boats, motors, trailers, ATVs/UTVs and help with parts sales.

You will greet customers, answer questions, verify VINs, and prepare delivery packets. You’ll work with the Service Manager on repairs, parts, and estimates, while maintaining inventory and a professional workspace.

Qualifications

• High School education or equivalent experience.
• Must be at least 21 years old to qualify for this position.

Responsibilities

• Greets all new unit delivery, service, warranty and parts customers in a friendly, prompt and efficient manner.
• Answers service, warranty and parts questions over the phone and in person.
• Assists Receiving Department with unloading, inspection and VIN verification of new units.
• Maintains unit inventory status communication and assists with inventories.
• Prepares Owner's Delivery Packet and delivery documents in advance of time for pick-up.
• Explains unit and accessory operation, break in and maintenance procedures to customer.
• Assists customers with documentation of concerns on the TMBC Repair Order.
• Assists with scheduling of work and keeps customers informed of estimates and progress.
• Maintains a clean and professional work area.

Skills

Math calculations

Customer communications

Relationship building

Data entry

Education

High School diploma or equivalent

Job description

Bass Pro Shops is seeking a Service Specialist to support Service Department operations including unit inventory procedures, PDI, and delivery orientation. You may assist with service or warranty repairs for boats, motors, trailers, ATVs/UTVs and help with parts sales.

You will greet customers, answer questions, verify VINs, and prepare delivery packets. You’ll work with the Service Manager on repairs, parts, and estimates, while maintaining inventory and a professional workspace.