Boat & ATV Service Pro: Repairs, Delivery & Parts

Bass Pro Shops; Charlotte (NC); On-site; USD 15,000 - 22,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k

Paid holidays

Job summary

Bass Pro Shops is seeking a Service Specialist to support the Service Department in inventory procedures, PDI, and delivery orientation. You will assist customers with service or warranty needs for boats, motors, trailers or UTVs, and help with parts sales.

The role requires 21+ and physical ability to lift up to 50 pounds; expect a busy, customer-facing environment with opportunities to contribute to service efficiency and accuracy.

Qualifications

• High School education or equivalent.
• Must be at least 21 years old to qualify for this position.
• Ability to lift up to 50 pounds and work outdoors/in non-air conditioned environments.

Responsibilities

• Greet customers in a friendly, prompt and efficient manner.
• Answer service, warranty and parts questions in person or by phone.
• Assist Receiving with unloading, inspection and VIN verification of new units.
• Maintain unit inventory status and IDS updates; prepare daily delivery schedule.
• Explain unit operation, maintenance, and break-in procedures to customers.
• Assist with warranty repair authorization and IDS work orders; process payments and close out jobs.
• Coordinate with Marine GSM and management to schedule work and inform customers of progress.

Skills

Math

Customer service

Communication

Teamwork

Data entry

Education

High School diploma

Tools

IDS dealer management system

Job description

Bass Pro Shops is seeking a Service Specialist to support the Service Department in inventory procedures, PDI, and delivery orientation. You will assist customers with service or warranty needs for boats, motors, trailers or UTVs, and help with parts sales.

The role requires 21+ and physical ability to lift up to 50 pounds; expect a busy, customer-facing environment with opportunities to contribute to service efficiency and accuracy.