Powersports Service Advisor/Writer

McGrath Family of Dealerships; Cedar Rapids (IA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

PTO starting Day 1

Health, dental, and vision insurance

401(k) with company match

Career growth

Team-oriented work environment

Job summary

McGrath Powersports in Cedar Rapids, IA, is seeking a motivated Service Advisor/Writer to join our high-energy service team. You will greet customers, manage the full service experience, and coordinate with technicians to schedule repair orders and recommend maintenance with confident, clear communication.

This full-time role offers a competitive salary, comprehensive benefits, and growth opportunities within the McGrath Family of Dealerships.

Qualifications

• Strong communication and customer service skills.
• Organized, detail-oriented, and able to multitask effectively.
• Ability to manage multiple customers and repair orders in a fast-paced environment.
• Professional appearance and team-oriented attitude.
• Valid driver’s license with a clean driving record.
• Willingness to complete a pre-employment background check.
• Previous service advisor or customer-facing experience preferred.

Responsibilities

• Greet and assist customers in the service lane with professionalism and care.
• Manage the full customer experience throughout the service process.
• Coordinate with technicians to assign and schedule repair orders.
• Present and sell recommended maintenance and service work.
• Provide timely updates and communicate clearly with customers in person and over the phone.
• Maintain accurate repair orders and documentation.
• Support a smooth, efficient, and productive service department workflow.

Skills

Communication

Customer service

Organization

Multitasking

Professionalism

Driver's license

Job description

Powersports Service Advisor/Writer

Pwrspt-Other-Service Sales MOTO PWRSPTS, Cedar Rapids, IA, US

Salary Range: $40,000.00 To $60,000.00 Annually

Powersports Service Advisor/Writer

Location: Cedar Rapids, IA Schedule: Full-Time | Tuesday – Saturday

About the Opportunity

McGrath Powersports is seeking a motivated and customer-focused Service Advisor to join our high-energy team in Cedar Rapids. As part of the McGrath Family of Dealerships, we are committed to delivering an exceptional customer experience while supporting a fast-paced and performance-driven service department.

This role is ideal for someone who thrives in a dynamic environment, enjoys working with people, and takes pride in delivering top-tier service from start to finish.

Requirements

• Strong communication and customer service skills
• Organized, detail-oriented, and able to multitask effectively
• Ability to manage multiple customers and repair orders in a fast-paced environment
• Professional appearance and positive, team-oriented attitude
• Valid driver’s license with a clean driving record
• Willingness to complete a pre-employment background check
• Previous service advisor or customer-facing experience preferred

What You’ll Do

• Greet and assist customers in the service lane with professionalism and care
• Manage the full customer experience throughout the service process
• Coordinate with technicians to assign and schedule repair orders
• Present and sell recommended maintenance and service work
• Provide timely updates and communicate clearly with customers in person and over the phone
• Maintain accurate repair orders and documentation
• Support a smooth, efficient, and productive service department workflow

What We Offer

• PTO starting Day 1
• Health, dental, and vision insurance
• 401(k) with company match
• Career growth – 97% of promotions come from within
• Supportive, fast-paced, and team-oriented work environment