Powersports Service Advisor | Customer-Focused & Tech-Savvy

United Motorsports of Richmond; Richmond (KY); On-site; USD 42,000 - 56,000; Full time

Job summary

United Motorsports of Richmond in Richmond, KY is seeking a motivated Service Advisor to join our team. If you love motorsports and delivering standout customer experiences, this is the place for you.

You will greet customers, explain warranty options and cost-saving ideas, coordinate with technicians, schedule work and upsell services when appropriate.

Proven customer-service skills and 1+ year experience in the industry are required; familiarity with Lightspeed dealership software is a plus.

Qualifications

• Proven work experience as a Service Advisor or similar role.
• Strong customer service skills and self-motivation.
• Knowledge of powersports industry and maintenance.
• Experience with Lightspeed or similar dealer software.
• Excellent organizational and problem-solving abilities.

Responsibilities

• Communicate with the technician team and maintain positive relationships.
• Greet customers and listen to their needs.
• Advise on warranty protections, cost savings, and trade-in vs repair options.
• Manage dealership workflow and schedules for in-house work and porter services.
• Call customers about service requirements, upsells, and unit completion.
• Maintain positive relationships to secure repeat business.

Skills

Service Advisor experience

Customer service

Motorsports knowledge

Communication skills

Self-motivation

Organization

Education

High School Diploma or Equivalent

Tools

Lightspeed

Job description

United Motorsports of Richmond in Richmond, KY is seeking a motivated Service Advisor to join our team. If you love motorsports and delivering standout customer experiences, this is the place for you.

You will greet customers, explain warranty options and cost-saving ideas, coordinate with technicians, schedule work and upsell services when appropriate.

Proven customer-service skills and 1+ year experience in the industry are required; familiarity with Lightspeed dealership software is a plus.