Motorsports Service Advisor: Customer Care & Tech Scheduling

Lexington Motorsports; Fairfield (OH); On-site; USD 40,000 - 56,000; Full time

Job summary

United Motorsports of Fairfield is seeking a Service Advisor to join our team. If you enjoy motorsports and delivering a superior customer experience, this role offers hands-on interaction with customers and service teams in a fast-paced showroom environment.

The ideal candidate will bring a proven background in service advising, strong communication, and a passion for powersports, with knowledge of industry software (Lightspeed) and warranty discussions.

Qualifications

• Proven work experience as a Service Advisor or similar role.
• Self-motivated with strong customer service skills.
• A strong understanding of the powersports industry, including the technology and maintenance requirements.

Responsibilities

• Communicate and maintain a positive relationship with the technician team.
• Greet customers and actively listening to their needs.
• Provide customers with information and advice on warranty protections, potential cost savings and the advantages of trading in vs repairing their unit.
• Manage and oversee the dealership’s workflow by maintaining an accurate schedule for both in-house workflow and porter services.
• Call customers to advise them about service requirements, technician upsells, and unit completion.
• Maintain positive customer relationships to ensure repeat business.

Skills

Customer service

Powersports knowledge

Strong communication

Organizational skills

Education

High School Diploma

Tools

Lightspeed

Job description

United Motorsports of Fairfield is seeking a Service Advisor to join our team. If you enjoy motorsports and delivering a superior customer experience, this role offers hands-on interaction with customers and service teams in a fast-paced showroom environment.

The ideal candidate will bring a proven background in service advising, strong communication, and a passion for powersports, with knowledge of industry software (Lightspeed) and warranty discussions.