Service Advisor

Lexington Motorsports; Richmond (KY); On-site; USD 42,000 - 64,000; Full time

Job summary

United Motorsports of Richmond is seeking an enthusiastic and driven Service Advisor to join our team. You will greet customers, assess needs, explain warranty protections, and help manage workflow and scheduling for in-house services and porter tasks.

Ideal candidates have proven Service Advisor experience, strong customer service skills, and a solid understanding of the powersports industry, including familiarity with Lightspeed software.

Qualifications

• Proven work experience as a Service Advisor or in a similar role.
• Customer-service oriented with strong communication abilities.
• Knowledge of powersports industry and maintenance basics.
• Experience with Lightspeed or similar dealership software is preferred.
• Excellent organizational, decision-making, and problem-solving skills.

Responsibilities

• Communicate and maintain a positive relationship with the technician team.
• Greet customers and actively listening to their needs.
• Provide customers with information on warranty protections and cost-saving options.
• Manage dealership workflow and maintain schedules for in-house work and porter services.
• Call customers about service requirements, upsells, and unit completion.
• Maintain positive customer relationships to ensure repeat business.

Skills

Service advisor experience

Customer service

Powersports knowledge

Organizational skills

Communication skills

Education

High School Diploma

Tools

Lightspeed

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Richmond, Richmond, KY, US

About Us

United Motorsports of Richmond is a premier provider of high-performance motorcycles, ATVs, side-by-sides, dirt bikes, pontoons, jet skis, and other motorsports vehicles. With ten convenient locations across Kentucky, Ohio, and West Virginia, we take pride in offering top-tier products and delivering exceptional customer service. As an authorized dealer for industry-leading brands such as Kawasaki, Can-Am, Polaris, Honda, KTM, Sea-Doo, and Yamaha, we are passionate about powersports and committed to helping our customers fuel their passion for adventure.

Job Description

Are you ready to turn your passion for motorsports and the outdoors into a rewarding career? United Motorsports is seeking enthusiastic and driven Service Advisor to join our team!

Looking for a job that combines competitive pay with great culture? Have you been considering the motorsports industry but don't know how to break in? Are you an outdoors enthusiast and have experience working in a fast-paced environment? Are you passionate about delivering a unique customer experience that creates a memorable and outstanding impression? If you answered yes to any of these questions, we want to talk to you.

The Service Advisor must have the eagerness to learn about current and new product offerings, plus be organized, detail-oriented, and have strong communication skills.

What You'll Do:

• Communicate and maintain a positive relationship with the technician team.
• Greet customers and actively listening to their needs.
• Provide customers with information and advice on warranty protections, potential cost savings and the advantages of trading in vs repairing their unit.
• Manage and oversee the dealership’s workflow by maintaining an accurate schedule for both in-house workflow and porter services.
• Call customers to advise them about service requirements, technician upsells, and unit completion.
• Maintain positive customer relationships to ensure repeat business.

What We’re Looking For:

• Proven work experience as a Service Advisor or similar role
• Self-motivated with strong customer service skills
• A strong understanding of the powersports industry, including the technology and maintenance requirements.
• Proficiency with industry-specific software (Lightspeed)
• Strong organizational, decision-making, and problem-solving skills

Education and Experience

• High School Diploma or Equivalent
• 1+ Years Experience in Related Industry
• Customer Service Experience