Service Advisor

United Motorsports of Richmond; Richmond (KY); On-site; USD 42,000 - 56,000; Full time

Job summary

United Motorsports of Richmond in Richmond, KY is seeking a motivated Service Advisor to join our team. If you love motorsports and delivering standout customer experiences, this is the place for you.

You will greet customers, explain warranty options and cost-saving ideas, coordinate with technicians, schedule work and upsell services when appropriate.

Proven customer-service skills and 1+ year experience in the industry are required; familiarity with Lightspeed dealership software is a plus.

Qualifications

• Proven work experience as a Service Advisor or similar role.
• Strong customer service skills and self-motivation.
• Knowledge of powersports industry and maintenance.
• Experience with Lightspeed or similar dealer software.
• Excellent organizational and problem-solving abilities.

Responsibilities

• Communicate with the technician team and maintain positive relationships.
• Greet customers and listen to their needs.
• Advise on warranty protections, cost savings, and trade-in vs repair options.
• Manage dealership workflow and schedules for in-house work and porter services.
• Call customers about service requirements, upsells, and unit completion.
• Maintain positive relationships to secure repeat business.

Skills

Service Advisor experience

Customer service

Motorsports knowledge

Communication skills

Self-motivation

Organization

Education

High School Diploma or Equivalent

Tools

Lightspeed

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Richmond, Richmond, KY, US

2 days ago Requisition ID: 1111

About Us

United Motorsports of Richmond is a premier provider of high-performance motorcycles, ATVs, side-by-sides, dirt bikes, pontoons, jet skis, and other motorsports vehicles. With ten convenient locations across Kentucky, Ohio, and West Virginia, we take pride in offering top-tier products and delivering exceptional customer service. As an authorized dealer for industry-leading brands such as Kawasaki, Can-Am, Polaris, Honda, KTM, Sea-Doo, and Yamaha, we are passionate about powersports and committed to helping our customers fuel their passion for adventure.

Job Description

Are you ready to turn your passion for motorsports and the outdoors into a rewarding career? United Motorsports is seeking enthusiastic and driven Service Advisor to join our team!

Looking for a job that combines competitive pay with great culture? Have you been considering the motorsports industry but don't know how to break in? Are you an outdoors enthusiast and have experience working in a fast‑paced environment? Are you passionate about delivering a unique customer experience that creates a memorable and outstanding impression? If you answered yes to any of these questions, we want to talk to you.

The Service Advisor must have the eagerness to learn about current and new product offerings, plus be organized, detail-oriented, and have strong communication skills.

What You'll Do:

• Communicate and maintain a positive relationship with the technician team.
• Greet customers and actively listening to their needs.
• Provide customers with information and advice on warranty protections, potential cost savings and the advantages of trading in vs repairing their unit.
• Manage and oversee the dealership’s workflow by maintaining an accurate schedule for both in-house workflow and porter services.
• Call customers to advise them about service requirements, technician upsells, and unit completion.
• Maintain positive customer relationships to ensure repeat business.

What We're Looking For:

• Proven work experience as a Service Advisor or similar role
• Self‑motivated with strong customer service skills
• A strong understanding of the powersports industry, including the technology and maintenance requirements.
• Proficiency with industry‑specific software (Lightspeed)
• Strong organizational, decision‑making, and problem‑solving skills

Education and Experience

• High School Diploma or Equivalent
• 1+ Years Experience in Related Industry
• Customer Service Experience