Powersports Service Advisor - Customer-Focused Growth Path

Brookville, PA; Cumberland (MD); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Retirement plan with company match

Paid time off

Holidays

Employee discounts

Team environment

Career growth

Job summary

Timbrook CDJR in Cumberland, MD is seeking a Service Advisor to act as the main liaison between customers and the service team. The role focuses on greeting customers, documenting concerns, scheduling service, and communicating estimates and timelines to ensure a smooth repair process.

Candidates should be customer-focused, organized, and able to coordinate with technicians and parts staff to deliver timely service experiences.

Qualifications

• Excellent customer service and communication skills.
• Strong organizational skills and attention to detail.
• Ability to multitask and prioritize in a fast-paced environment.
• Professional, friendly, and confident personality.
• Strong problem-solving skills and ability to handle customer concerns.
• Basic understanding of mechanical systems preferred.
• Powersports, automotive, marine, RV, or dealership experience is a plus.
• Experience with dealership management systems preferred.

Responsibilities

• Serve as the main point of contact for service customers.
• Greet customers and accurately document service concerns.
• Schedule service appointments and manage repair orders.
• Communicate estimates, recommended repairs, and timelines.
• Coordinate with technicians and parts department to ensure efficient workflow.
• Provide status updates and ensure timely completion of repairs.
• Review and close repair orders, including processing payments.
• Promote maintenance services and upselling additional repairs when appropriate.
• Resolve customer concerns in a professional and timely manner.
• Other duties as assigned by management.

Skills

Customer service

Multitasking

Communication

Problem solving

Mechanical basics

Dealership software

Powersports passion

Tools

Dealership management systems

Job description

Timbrook CDJR in Cumberland, MD is seeking a Service Advisor to act as the main liaison between customers and the service team. The role focuses on greeting customers, documenting concerns, scheduling service, and communicating estimates and timelines to ensure a smooth repair process.

Candidates should be customer-focused, organized, and able to coordinate with technicians and parts staff to deliver timely service experiences.