Powersports Service Advisor: Elevate Customer Care

Timbrook Honda; Winchester (VA); Hybrid; USD 42,000 - 66,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Voluntary benefits

Retirement plan with company match

Paid time off

Holidays

Employee discounts

Job summary

Timbrook Honda of Winchester is seeking a customer-focused Powersports Service Advisor to guide the service experience from start to finish.

You will greet customers, document concerns, schedule appointments, relay estimates and timelines, and coordinate with technicians and parts to keep repairs on track.

We offer health, dental and vision coverage, voluntary benefits, a retirement plan with company match, paid time off and holidays, and a supportive team environment with strong leadership.

Qualifications

• Excellent customer service and communication skills.
• Strong organizational skills and attention to detail.
• Ability to multitask and prioritize in a fast-paced environment.
• Professional, friendly, and confident personality.
• Strong problem-solving skills and ability to handle customer concerns.
• Basic understanding of mechanical systems preferred.
• Powersports, automotive, marine, RV, or dealership experience is a plus.
• Experience with dealership management systems preferred.
• Ability to work effectively with customers, technicians, and dealership staff.
• Passion for motorcycles, ATVs, UTVs, side-by-sides, or outdoor recreation preferred.

Responsibilities

• Serve as the main point of contact for service customers.
• Greet customers and accurately document service concerns.
• Schedule service appointments and managing repair orders.
• Communicate estimates, recommended repairs, and timelines.
• Coordinate with technicians and parts department to ensure efficient workflow.
• Provide status updates and ensure timely completion of repairs.
• Review and close repair orders, including processing payments.
• Promote maintenance services and upselling additional repairs when appropriate.
• Resolve customer concerns in a professional and timely manner.
• Other duties as assigned by management.

Skills

Customer service

Organization

Multitasking

Professional demeanor

Problem solving

Mechanical basics

Powersports exp

Team collaboration

Tools

DMS familiarity

Job description

Timbrook Honda of Winchester is seeking a customer-focused Powersports Service Advisor to guide the service experience from start to finish.

You will greet customers, document concerns, schedule appointments, relay estimates and timelines, and coordinate with technicians and parts to keep repairs on track.

We offer health, dental and vision coverage, voluntary benefits, a retirement plan with company match, paid time off and holidays, and a supportive team environment with strong leadership.