Powersports Parts & Service Manager — Lead Growth & Profit

81OHH MANAGEMENT LLC; Richmond (MI); On-site; USD 70,000 - 80,000; Full time

Benefits offered by this job

Employer-Paid Medical

Dental

Short-Term Disability

Life Insurance

401(k) Employer Match

PTO + Holidays

Training opportunities

Employee discounts

Job summary

Ball Equipment in Richmond, MI is seeking a Parts & Service Manager to lead the daily operations of the parts and service departments. You will drive profitability, customer satisfaction, and efficient workflows while coordinating with OEM brands.

The role requires hands-on leadership of a multi-product service team and adherence to dealer standards. Responsibilities include managing inventory, repair orders, warranties, and service packages, with a focus on improving productivity, scheduling,

Qualifications

• 3–5 years of management experience in powersports, outdoor power equipment, automotive, marine, agricultural equipment, dealership, or related service industries.

Responsibilities

• Recruit, train, schedule, coach, and supervise Parts and Service Department employees.
• Build a team-first culture that promotes accountability, communication, and cross-department support.
• Provide regular feedback, coaching, and performance reviews to support employee development and department goals.
• Help ensure the Parts and Service Departments are properly staffed and prepared for seasonal business demands.
• Oversee repair orders, estimates, warranty claims, service invoices, and work order accuracy.
• Maintain proper parts inventory levels and oversee ordering, returns, cycle counts, and warranty-related parts processes.
• Improve scheduling, technician productivity, service turnaround time, and overall department efficiency.
• Track key performance indicators, including fill rate, gross profit, technician efficiency, service productivity, hours per repair order, and customer satisfaction scores.
• Ensure compliance with OEM standards, dealership procedures, warranty requirements, and operational best practices.

Skills

Leadership

Communication

Problem solving

Customer service

Team management

Strategic planning

Cross-department collaboration

Tools

LightSpeed DMS/CRM/POS

Job description

Ball Equipment in Richmond, MI is seeking a Parts & Service Manager to lead the daily operations of the parts and service departments. You will drive profitability, customer satisfaction, and efficient workflows while coordinating with OEM brands.

The role requires hands-on leadership of a multi-product service team and adherence to dealer standards. Responsibilities include managing inventory, repair orders, warranties, and service packages, with a focus on improving productivity, scheduling,