Powersports Parts & Service Manager | Lead Team & Growth

Ball Equipment; Richmond (MI); In loco; USD 70.000 - 100.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical, dental, disability, life보험

401(k) with employer match

Paid time off

Training opportunities

Employee discounts

Descrizione del lavoro

Ball Equipment in Richmond, MI is seeking a Parts and Service Manager to lead our Parts & Service Department. You’ll oversee daily operations, drive profitability, manage staff, and ensure exceptional customer service across powersports and outdoor power equipment.

Responsibilities include coordinating repairs, warranties, and parts inventory, leveraging LightSpeed DMS/CRM/POS, and partnering with Sales to deliver a seamless customer experience while meeting OEM standards and department goals.

Competenze

• 3–5 years of management experience in powersports or related service industries.
• Strong understanding of OEM parts, service operations, and warranty processes.
• Experience with LightSpeed or similar dealership software preferred.

Mansioni

• Recruit, train, and supervise parts and service staff.
• Oversee repair orders, estimates, warranties, and invoices.
• Improve scheduling, productivity, and department efficiency.
• Collaborate with Sales to synchronize delivery and service.
• Monitor KPIs like gross profit and customer satisfaction.

Conoscenze

Customer service

Leadership

Operational discipline

Product knowledge

Business acumen

Strumenti

LightSpeed

Descrizione del lavoro

Ball Equipment in Richmond, MI is seeking a Parts and Service Manager to lead our Parts & Service Department. You’ll oversee daily operations, drive profitability, manage staff, and ensure exceptional customer service across powersports and outdoor power equipment.

Responsibilities include coordinating repairs, warranties, and parts inventory, leveraging LightSpeed DMS/CRM/POS, and partnering with Sales to deliver a seamless customer experience while meeting OEM standards and department goals.