Power Systems Support Engineer

Ziegler Caterpillar; Des Moines (IA); Vor Ort; USD 45.000 - 58.000; Vollzeit

Zusammenfassung

Ziegler Cat in Des Moines, IA, seeks a Power Systems Technical Specialist to handle technical support for industrial engines and electrical power generation systems. You will be the frontline for internal and external customers, generating tickets and coordinating with senior staff on resolution.

Responsibilities include resolving basic issues, researching complex problems, and assisting with training and administrative duties within the support department. Travel up to 10% may be required.

Qualifikationen

• High School Diploma or GED required.
• 2-year technical or 4-year bachelor's degree preferred.
• 2+ years of technical, operational experience with industrial engines and EPG.
• Good computer skills with MS PowerPoint, Excel and Word.
• Excellent communication skills (verbal, phone and written).
• Customer service oriented with a collaborative mindset.
• Experience with CAT engines is a plus.
• Attentive, organized, and team-oriented.

Aufgaben

• Answer initial technical support calls and generate tickets.
• Resolve basic technical issues with Ziegler equipment.
• Research and escalate complex issues with senior staff and OEM resources.
• Assist with training and administrative duties for the support dept.
• Collaborate with the technical support team to resolve problems.

Kenntnisse

Technical knowledge

MS Office

Verbal and written communication

Customer service

Attention to detail

Teamwork

Ausbildung

High School Diploma or GED

2-year technical or 4-year bachelor

Tools

Ticketing database

CAT engines experience

Jobbeschreibung

Ziegler Cat in Des Moines, IA, seeks a Power Systems Technical Specialist to handle technical support for industrial engines and electrical power generation systems. You will be the frontline for internal and external customers, generating tickets and coordinating with senior staff on resolution.

Responsibilities include resolving basic issues, researching complex problems, and assisting with training and administrative duties within the support department. Travel up to 10% may be required.