Power Generation Support Specialist - Desk-Based Tech

Ziegler Cat; Des Moines (IA); On-site; USD 47,265 - 59,085; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

PTO 15 days

9 holidays

401(k) with company match

HSA contribution

Disability insurance

FSA & EAP

Parental leave

Fitness membership discount

Education assistance

Job summary

Ziegler Cat in Des Moines is seeking an experienced Generator Technician to become a Power Generation Support Specialist. The role focuses on guiding technicians, resolving escalated issues, and maintaining equipment uptime through deep diagnostic knowledge of engines, generators, switchgear and industrial electrical systems.

The position is desk-based, with up to 10% travel, and emphasizes technical expertise over physical labor. A strong customer focus and teamwork are essential for success.

Qualifications

• High School Diploma or GED required.
• 2-year technical or 4-year bachelor’s degree preferred.
• 2+ years of technical, operational, or service expertise with industrial engines or electrical power generation systems (EPG).
• Good computer skills with knowledge of MS PowerPoint, MS Excel and Word.
• Excellent communication skills — both verbal, phone and written.
• Customer service skills.
• Experience with CAT engines a plus.
• Personal attributes: Attention to Detail, Customer Focus, Learning Orientation, Planning and Organization, Problem Solving, Teamwork.

Responsibilities

• Answers initial customer calls from the technical support line and generates support tickets for the technical support staff, maintaining workflow in the ticketing database.
• Resolves basic technical support requests from internal and external customers regarding Ziegler equipment.
• Researches, evaluates, and solves more complicated issues through training from senior staff, and utilization of various OEM resources.
• Works collaboratively on a team.
• Develops product knowledge and resources on current and emerging products.
• Assists Parts personnel (i.e., helps locate hard-to-find parts when Parts Supervisors are unable to help).
• Resolves daily customer support issues.
• Works in a cooperative manner with team and superiors.

Skills

Technical experience

Communication skills

Customer service

Attention to detail

Teamwork

MS Office

Education

2-year technical or 4-year bachelor’s degree preferred

Tools

CAT engines knowledge

Job description

Ziegler Cat in Des Moines is seeking an experienced Generator Technician to become a Power Generation Support Specialist. The role focuses on guiding technicians, resolving escalated issues, and maintaining equipment uptime through deep diagnostic knowledge of engines, generators, switchgear and industrial electrical systems.

The position is desk-based, with up to 10% travel, and emphasizes technical expertise over physical labor. A strong customer focus and teamwork are essential for success.