Electrical Systems Support Specialist

Ziegler Cat; United States; On-site; USD 47,000 - 59,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

PTO 15 days

Job summary

Ziegler Cat in the United States is seeking an experienced Electrical Systems Support Specialist who loves engines, generators, switchgear and industrial electrical systems. This is a desk-focused role that values technical diagnostics over physical labor and travel, a fit for someone stepping away from traditional field service while keeping high impact.

You will troubleshoot, document issues, collaborate with a team, and develop product knowledge while supporting customers and internal teams.

Qualifications

• 2+ years of technical, operational, or service expertise with industrial engines or electrical power generation systems (EPG).
• Excellent communication skills – verbal, phone, and written.
• Customer service mindset and problem solving orientation.

Responsibilities

• Answer initial customer calls from the technical support line and generate support tickets.
• Resolve basic technical support requests regarding Ziegler equipment.
• Research and solve more complex issues with training from senior staff and OEM resources.
• Develop product knowledge and resources on current and emerging products.
• Travel up to 10% of time.

Skills

Technical support

Customer service

Industrial engines

Electrical power gen

Team collaboration

Education

Technical degree

Bachelor's degree

Tools

MS PowerPoint

MS Excel

MS Word

Job description

Job Overview

We are seeking an experienced Electrical Systems Support Specialist who has a passion for engines, generators, switchgear, and industrial electrical systems – and is ready to step into a role that relies more on technical expertise than physical labor. This primarily desk‑based position welcomes individuals who have spent years in the field mastering mechanical and electrical diagnostics and are now looking to continue making a high‑impact contribution without the physical strain, long hours, or demanding travel of traditional field service work.

Responsibilities

• Answer initial customer calls from the technical support line and generate support tickets for the technical support staff, maintaining workflow in the ticketing database.
• Resolve basic technical support requests from internal and external customers regarding Ziegler equipment.
• Research, evaluate, and solve more complicated issues through training from senior staff and utilization of various OEM resources.
• Work collaboratively on a team.
• Develop product knowledge and resources on current and emerging products.
• Assist parts personnel (e.g., help locate hard‑to‑find parts when parts supervisors are unable to help).
• Resolve daily customer support issues.
• Work in a cooperative manner with team and superiors.
• Travel: Able to travel up to 10% of time.

Qualifications

• High School Diploma or GED required; 2‑year technical or 4‑year bachelor’s degree preferred.
• 2+ years of technical, operational, or service expertise with industrial engines or electrical power generation systems (EPG).
• Good computer skills with knowledge of MS PowerPoint, MS Excel and Word.
• Excellent communication skills – verbal, phone, and written.
• Customer service skills.
• Experience with CAT engines a plus.
• Personal attributes: attention to detail, customer focus, learning orientation, planning and organization, problem solving, teamwork.

Minimum Physical Requirements

• Standing, walking, using hands, talking, hearing.

Benefits

• Competitive pay range $34.31 to $42.89 per hour (starting wage dependent on skills, experience, education, and location; may vary by 10%).
• Full‑time positions are benefits eligible.
• Health, dental, vision, and life insurance.
• 15 days of paid time off (PTO) in the first year; accrual starts day 1.
• 9 paid holidays.
• 401(k) plan with company contribution and match.
• Health Savings Account (HSA) with company contributions up to $1,000 tax‑free each year.
• Short‑term and long‑term disability insurance.
• Flexible spending account (FSA) and employee assistance program (EAP).
• Paid parental leave and funeral leave.
• Fitness membership discount.
• Education assistance.
• Ongoing training and advancement opportunities.
• A safe, clean, and friendly work environment.
• Military‑friendly culture; we actively hire veterans and accommodate reserve and National Guard members.

Equal Opportunity

At Ziegler Inc. we’re committed to equal opportunity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.