Power Systems Protection Engineer — Technical Services

New Value Solutions; Houston (TX); On-site; USD 90,000 - 130,000; Full time

Job summary

New Value Solutions is seeking a Technical Services Engineer to support electric power system protection and automation products. The role involves customer-facing technical support, site visits, and remote assistance to ensure successful deployments and training.

You will work with Sales, Marketing, and Engineering teams to translate customer needs into product features, while developing expert knowledge of the company’s solutions. Willingness to travel up to 20% is expected.

Qualifications

• B.S. in Electrical Engineering is mandatory.
• 5–10 years of experience working with protective relays and recorders.
• Strong working knowledge of electric power systems, practices, and protection philosophies.
• Working knowledge of protective relay applications within a utility or engineering firm environment.
• Knowledge of relevant electric utility and power-system industry practices.
• Experience with EMTP, load flow, and short-circuit studies.
• Demonstrated customer-service skills and ability to resolve complex technical issues.
• Strong technical training, presentation, speaking, and writing skills.
• Ability to travel up to 20% within the United States, Canada, and internationally.

Responsibilities

• Provide customer-facing technical support for protection and automation products through site visits, demonstrations, training, and remote support.
• Meet with customers to understand required product features and provide market and customer feedback to Marketing.
• Collaborate with Technical Services to resolve issues via notes, papers, responses, and remote demonstrations.
• Identify trends and opportunities to improve customer support and service quality.
• Assist in preparing and presenting technical proposals for products, services, and systems.
• Serve as a secondary contact for primarily technical matters.
• Assist customers with installation, commissioning, and operation of systems on-site and remotely.
• Participate in industry meetings such as NASPI and IEEE PSRC.
• Contribute to manuals, datasheets, ordering guides, and other technical documentation.
• Support Marketing, Sales, Application Engineering, and Product Development activities.

Skills

Electrical engineering knowledge

Power systems

Protection philosophy

Customer service

Communication

Team collaboration

Project management

Travel readiness

Education

B.S. in Electrical Engineering

Tools

EMTP

Job description

New Value Solutions is seeking a Technical Services Engineer to support electric power system protection and automation products. The role involves customer-facing technical support, site visits, and remote assistance to ensure successful deployments and training.

You will work with Sales, Marketing, and Engineering teams to translate customer needs into product features, while developing expert knowledge of the company’s solutions. Willingness to travel up to 20% is expected.