Power Systems Field Service Coordinator

H.O. Penn; New York (NY); On-site; USD 65,000 - 80,000; Full time

Benefits offered by this job

Medical/dental/vision insurance

401(k) with company match

Holidays & competitive PTO

Company provided cellphone & laptop

Job summary

H.O. Penn Machinery is hiring a Power Systems Field Service Coordinator in the Bronx, NY (or Medford, NY). The role schedules Generator Service Technicians across the New York Metro area and requires off-hour on-call availability, including weekends and holidays.

Compensation ranges from $65,000 to $80,000 annually, dependent on experience. Benefits include medical/dental/vision insurance, 401(k) with company match, holidays & competitive PTO, and company-provided cellphone & laptop.

Qualifications

• Minimum 2 years' experience coordinating labor schedules; union labor preferred.
• 2 years of technical experience (mechanical or electrical) preferred.
• Experience with troubleshooting and/or repair of electrical equipment (generator, ATS, switchgear) AC/DC, and diesel engine troubleshooting and repair preferred.
• Strong computer skills and ability to manage service communications and related business processes
• Clean & valid driver's license required
• This position requires off-hour on-call availability (including weekends and holidays); occasional travel between Medford and Bronx as needed.

Responsibilities

• Coordinate service calls to provide field service of high value.
• Communicate with stakeholders on work scope, changes, and job status.
• Schedule and manage internal and external work with timely completion of CSAs.
• Maximize technician utilization through planning and assignment of work.
• Coordinate resources for technicians, including parts and tooling.

Skills

Labor coordination

Mechanical/Electrical tech

Electrical equipment troubleshooting

Communication skills

Driver's license

On-call availability

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Power Systems Field Service Coordinator

Regular Full-Time Bronx, NY, US

30+ days ago Requisition ID: 20221789

Salary Range: $65,000.00 To $80,000.00 Annually

H.O. Penn Machinery HIRING IMMEDIATELY Power Systems Field Service Coordinator Bronx, NY OR Medford, NY

Pay :$65,000 - $80,000/year(dependent on prior relevant experience)

• Medical/dental/vision insurance
• 401(k) with company match
• Holidays & competitive PTO
• Company provided cellphone & laptop

Key Qualifications :

• Minimum 2 years' experience in coordinating labor schedules, union labor preferred
• 2 years of technical experience (mechanical or electrical) preferred
• Experience with troubleshooting and/or repair of electrical equipment (generator, ATS, switchgear) AC/DC, and diesel engine troubleshooting and repair preferred
• Strong computer skills and comfortable with new technology to manage service communications and related business processes
• Strong communication and organization skills
• Clean & valid driver's license required
• This position requires off-hour on-call availability (by phone only), including weekends and holidays
  - If based in Medford, occasional travel to Bronx location as needed

This is a fast-paced and dynamic position scheduling and dispatching Generator Service Technicians across the entire New York Metro area. The Generator Field Service Coordinator position also offers opportunities for growth, advancement, and training.

Responsibilities

Successfully coordinate service calls to provide field service of recognized superior value.

• Effectively communicate with all stakeholders on work to be performed, changes required in scope of work, job status, etc.
• Coordinate and manage work schedule for internal and external work, including timely completion of CSAs
• Maximize technician utilization by effectively scheduling, planning, and assigning work
• Coordinate resources required for technicians, including parts and tooling

Perform and assist Power Systems Service Manager with service processes.

• Efficiently invoice jobs on a daily basis utilizing customer invoice reporting system as required
• Assist EPG Service Manager in overseeing technician performance on jobs to ensure effective, efficient completion in a profitable and safe manner
• Ensure work orders are promptly opened and that labor, parts, and related charges are recorded on the proper segments
• Review completed work orders for accuracy and proper warranty information in preparation of invoicing

Collaborate with Power Systems Service team.

• Manage customer support contracts with respect to customer reporting and invoicing requirements and follow up with CSA Coordinator as needed
• Communicate additional work required from CSA inspections to sales reps
• Act as a back-up to Billing Clerk for payroll

Qualifications:

• Minimum 2 years' experience in coordinating labor schedules, union labor preferred
• 2 years of technical experience (mechanical or electrical) preferred
• Experience with troubleshooting and/or repair of electrical equipment (generator, ATS, switchgear) AC/DC, and diesel engine troubleshooting and repair preferred
• Strong computer skills and comfortable with new technology to manage service communications and related business processes
• Strong communication and organization skills
• Clean & valid driver's license required
• This position requires off-hour on-call availability (by phone only), including weekends and holidays
  - If based in Medford, occasional travel to Bronx location as needed

Physical Requirements:

• Standing and/or sitting for prolonged periods of time
• Hand coordination (typing and writing)
• Occasional forward bending and reaching
• Occasional walking and climbing stairs
• Carrying (up to 20lbs.)

Reasonable accommodations made as needed.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, creed, color, religion, sex, national origin, ancestry, age, marital status, citizenship, sexual orientation, gender or gender status, disability, genetic information, otherwise qualified disabled or veteran status, or any other protected class as designated by Federal, State and/or local law.