Power Grid Inside Sales Specialist

Hitachi Energy Ltd.; Raleigh (NC); On-site; USD 65,000 - 92,000; Full time

Job summary

Hitachi Energy Ltd. is seeking an Inside Sales Representative in Raleigh, NC to support the delivery of power grid and energy solutions by serving as a key connection point between customers, account managers, and product groups.

You will handle order entry, tracking, proposals, and issue resolution to ensure on-time delivery. You will collaborate with cross-functional teams to develop bids aligned with customer requirements and help manage contracts, while investigating issues and supporting

Qualifications

• Candidate must already have work authorization to work in the United States.
• 3+ years of customer support experience in Industrial, EPC, Utility, or related fields; 5+ years preferred.
• General knowledge of Power Transmission & Distribution products/systems and Power Generation preferred.
• Experience with business-to-business customer support preferred.
• Proficiency with CRM systems and web portals; SAP and Salesforce preferred.
• Proficient in Microsoft Office Suite (Word, PowerPoint, Excel).
• Be able to work and support West Coast of the United States.

Responsibilities

• Manage daily customer interactions, including order entry, tracking, and responding to inquiries with appropriate solutions
• Coordinate closely with account managers to support and maintain customer relationships
• Oversee order management with local business units to ensure timely and accurate fulfillment
• Track orders and communicate delivery status to support on-time performance
• Collaborate with product groups to develop bids and proposals aligned with customer requirements
• Prepare and revise proposal and contract documents, ensuring clarity in scope, terms, and cost data
• Investigate customer concerns and technical issues, contributing to corrective actions and continuous improvement
• Execute change orders and support the collection of overdue invoices
• Responsible to ensure compliance with applicable external and internal regulations, procedures, and guidelines.

Skills

Customer support

B2B communication

Cross-functional collaboration

CRM proficiency

Microsoft Office

Tools

CRM systems

SAP

Salesforce

Microsoft Office

Job description

Hitachi Energy Ltd. is seeking an Inside Sales Representative in Raleigh, NC to support the delivery of power grid and energy solutions by serving as a key connection point between customers, account managers, and product groups.

You will handle order entry, tracking, proposals, and issue resolution to ensure on-time delivery. You will collaborate with cross-functional teams to develop bids aligned with customer requirements and help manage contracts, while investigating issues and supporting