Power Generation Tech Service Rep – Warranty & Support

Randstad Digital Americas; Waukesha (WI); On-site; USD 50,000 - 52,000; Full time

Job summary

Randstad Digital Americas is seeking a Power Generation Technical Service Representative in Waukesha, WI. This permanent role provides technical assistance and authorizes warranty repairs to our dealer network, with supervision and guidance from senior TSRs.

You will engage with customers, document cases, and drive timely resolutions. Responsibilities include supporting dealer technicians, using diagnostic tools, and navigating warranty systems.

Qualifications

• Associates degree or equivalent experience in relevant technical field.
• Bachelor's degree preferred.
• Bilingual Spanish preferred.

Responsibilities

• Answer inbound calls and respond to emails from Dealer Technicians.
• Provide accurate, timely, and descriptive notes during calls.
• Assist Dealer Technicians with remote diagnostic tools.
• Follow established diagnostic techniques to troubleshoot installed systems.
• Gather and prepare documentation regarding product failure and improvement.
• Instruct new dealer technicians how to navigate Generac's warranty systems and submit claims.

Skills

Power Generation

Troubleshooting

Active listening

Customer service

Communication

Diagnostic techniques

Education

Associates

Bachelor's Degree

Tools

diagnostic tools

Microsoft Office

Job description

Randstad Digital Americas is seeking a Power Generation Technical Service Representative in Waukesha, WI. This permanent role provides technical assistance and authorizes warranty repairs to our dealer network, with supervision and guidance from senior TSRs.

You will engage with customers, document cases, and drive timely resolutions. Responsibilities include supporting dealer technicians, using diagnostic tools, and navigating warranty systems.