Power Gen Technical Support & Warranty Specialist

Randstad Digital Americas; Waukesha (WI); On-site; USD 50,000 - 52,000; Full time

Benefits offered by this job

Comprehensive benefits package

Job summary

Randstad Digital Americas is seeking a Power Generation Technical Service Representative in Waukesha, WI. You will provide technical support, authorize warranty repairs, and assist dealer technicians with remote tools. The role requires effective communication, documentation, and the ability to navigate warranty systems.

Educational requirements include an Associate degree (Bachelor's preferred). Bilingual Spanish is a plus.

Qualifications

• Associates degree or equivalent technical experience.
• Bachelor's degree preferred for advanced knowledge.

Responsibilities

• Answer inbound calls and emails from Dealer Technicians.
• Provide accurate notes during calls and assist with remote diagnostics.
• Troubleshoot installed systems using established techniques.
• Gather and document product failure data for improvements.
• Guide new dealer technicians in warranty submissions.

Skills

Customer service

Verbal communication

Written communication

Active listening

Calm under pressure

Troubleshooting

Microsoft Office

Remote diagnostic tools

Education

Associate degree

Bachelor's degree (preferred)

Tools

Diagnostic tools

Job description

Randstad Digital Americas is seeking a Power Generation Technical Service Representative in Waukesha, WI. You will provide technical support, authorize warranty repairs, and assist dealer technicians with remote tools. The role requires effective communication, documentation, and the ability to navigate warranty systems.

Educational requirements include an Associate degree (Bachelor's preferred). Bilingual Spanish is a plus.