Power Generation Technical Service Representative

Randstad Digital Americas; Waukesha (WI); On-site; USD 50,000 - 52,000; Full time

Benefits offered by this job

Comprehensive benefits package

Job summary

Randstad Digital Americas is seeking a Power Generation Technical Service Representative in Waukesha, WI. You will provide technical support, authorize warranty repairs, and assist dealer technicians with remote tools. The role requires effective communication, documentation, and the ability to navigate warranty systems.

Educational requirements include an Associate degree (Bachelor's preferred). Bilingual Spanish is a plus.

Qualifications

• Associates degree or equivalent technical experience.
• Bachelor's degree preferred for advanced knowledge.

Responsibilities

• Answer inbound calls and emails from Dealer Technicians.
• Provide accurate notes during calls and assist with remote diagnostics.
• Troubleshoot installed systems using established techniques.
• Gather and document product failure data for improvements.
• Guide new dealer technicians in warranty submissions.

Skills

Customer service

Verbal communication

Written communication

Active listening

Calm under pressure

Troubleshooting

Microsoft Office

Remote diagnostic tools

Education

Associate degree

Bachelor's degree (preferred)

Tools

Diagnostic tools

Job description

Job Summary

The Power Generation Technical Service Representative is responsible for providing technical assistance and authorizing warranty repairs (including sending parts) to our authorized dealer network. Under general supervision with some guidance from Supervisor and higher level TSRs. Assist customers with questions, requests, and issues. Effectively research, document, track and monitor customers' requests and issues to ensure timely resolution. Set groundwork for escalated cases.

Location: Waukesha, Wisconsin

Job Type: Permanent

Salary: $50,000 - $52,000 per year

Work Hours: 9am to 5pm

Education: Associates

Responsibilities

Major Responsibilities

• Answer inbound calls and respond to emails from Dealer Technicians and answer standard questions over the phone
• Provide accurate, timely, and descriptive notes during calls
• Assist Dealer Technicians with remote diagnostic tools
• Follow established diagnostic techniques to troubleshoot installed systems
• Gather and prepare documentation regarding product failure and improvement
• Instruct new dealer technicians how to navigate Generac's warranty systems and submit claims

Qualifications

Minimum Job Requirements: Associates degree or equivalent experience in relevant technical field

Preferred Qualifications

Bachelor's Degree

Bilingual Spanish

Knowledge / Skills / Abilities

Basic understanding of mechanical and electrical (AC/DC) fundamental theory

Excellent Customer Service skills

Ability to communicate verbally and in writing in a professional manner

Active listening skills

Ability to remain calm in high-stress situations

Working knowledge of Microsoft office suite

Ability to effectively communicate technical concepts, while taking into consideration the varying degrees of customers' technical experience

Trouble-shooting skills

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact [e-mail].

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.