On-Site Power Gen Technical Service Rep Wisconsin

West Coast Energy Systems; Reno (NV); On-site; USD 50,000 - 70,000; Full time

Job summary

Generac is seeking a Power Generation Technical Service Representative to provide technical assistance and authorize warranty repairs for our authorized dealer network. The role requires on-site work in Wisconsin, with occasional travel to support field activities.

You will document requests, troubleshoot systems, and guide dealer technicians through warranty claims using Generac's tools. The ideal candidate has an Associates degree or equivalent technical experience, strong customer service,

Qualifications

• Associates degree or equivalent experience in relevant technical field.
• Excellent customer service skills.
• Ability to communicate verbally and in writing in a professional manner. (Technical concepts explained clearly)

Responsibilities

• Answer inbound calls and emails from Dealer Technicians and provide standard answers.
• Use remote diagnostic tools to assist technicians and gather data.
• Follow diagnostic techniques to troubleshoot installed systems.
• Document product failures and improvement opportunities clearly.
• Instruct dealer technicians on warranty systems and claims submission.

Skills

Mechanical knowledge

Electrical knowledge

Customer service

Communication

Active listening

Calm under pressure

MS Office

Technical communication

Troubleshooting

Education

Associates degree

Bachelor's degree

Tools

MS Office

Job description

Generac is seeking a Power Generation Technical Service Representative to provide technical assistance and authorize warranty repairs for our authorized dealer network. The role requires on-site work in Wisconsin, with occasional travel to support field activities.

You will document requests, troubleshoot systems, and guide dealer technicians through warranty claims using Generac's tools. The ideal candidate has an Associates degree or equivalent technical experience, strong customer service,