Power Gen Equipment Reliability Specialist

Carter Machinery, Inc.; Mechanicsville (VA); On-site; USD 73,000 - 95,000; Full time

Benefits offered by this job

Health insurance

Paid time off

401(k) match

Life insurance

Tuition reimbursement

Employee referral bonus

Tool allowances

Job summary

Carter Machinery is seeking an Equipment Reliability Specialist to lead diagnostics, claims, and repair coordination across multiple locations. You will drive process improvements, manage warranties, and collaborate with suppliers to reduce equipment damage and extend life.

The role requires hands-on experience with power generation equipment, strong communication, and the ability to manage multiple cases while delivering value to projects and customers.

Qualifications

• Minimum two years of experience in equipment service/maintenance, supply chain, fleet management, or a related technical field.
• Prior hands-on service or maintenance experience with power generation or similar equipment is required.
• Bachelor's degree in a related field is preferred but not required.

Responsibilities

• Serve as primary point of contact for reported equipment damage from field packagers.
• Diagnose and document cause of equipment damage or failure using technical knowledge of generators and related equipment.
• Coordinate with local CAT dealers and other equipment suppliers to assess damage, obtain repair estimates, and schedule service.
• Evaluate dealer/supplier diagnoses and repair recommendations to validate root cause and scope of repair.
• Determine warranty eligibility and manage warranty claims with manufacturers or dealers as appropriate.
• Track repair and claim status from intake through resolution, keeping stakeholders updated on timelines.
• Maintain accurate records of equipment damage incidents, root causes, repair costs, and warranty recoveries.
• Negotiate with dealers/suppliers on repair costs, turnaround times, and terms.

Skills

Troubleshooting

Communication

Negotiation

Microsoft Office/Excel

Supply chain

Power generation equipment

Documentation

Root cause analysis

Education

Bachelor's degree in related field

Tools

Supply chain software

Asset management software

Excel

Job description

Carter Machinery is seeking an Equipment Reliability Specialist to lead diagnostics, claims, and repair coordination across multiple locations. You will drive process improvements, manage warranties, and collaborate with suppliers to reduce equipment damage and extend life.

The role requires hands-on experience with power generation equipment, strong communication, and the ability to manage multiple cases while delivering value to projects and customers.