Parts and Service Specialist

Weingartz; Cedar Springs (MI); On-site; USD 17,000 - 25,000; Part time

Benefits offered by this job

Award-Winning Benefits

100% Employer-Paid Benefits

401(k) Retirement Plan (match)

Paid Time Off

Career Growth

Tuition reimbursement

Employee Discounts

EAP

Job summary

Weingartz in Cedar Springs, MI, is seeking a part-time customer service/parts associate to help customers in person and across channels. You will assist with parts selection, service scheduling, order processing, and basic technical questions, while delivering exceptional service.

You will support warehouse tasks, maintain data accuracy, and follow our CARE principles. Open retail hours include weekdays and Saturday shifts, with potential transition to full-time based on performance.

Qualifications

• Proficient with standard desktop software and data entry.
• Excellent verbal and written communication skills.
• Basic mechanical and technical understanding; relevant experience preferred.
• Ability to lift and move up to 50 pounds.

Responsibilities

• Assist customers with parts selection, service scheduling, and general service inquiries in person, over the phone, via email, and through text communication.
• Create, process, and manage parts and service orders accurately while ensuring clear communication and customer expectations.
• Answer basic technical questions and direct customers to appropriate solutions, resources, or next steps.
• Safely support the loading and unloading of equipment as needed.
• Deliver exceptional customer service by following the G.R.E.A.T. Customer Service Process.
• Ensure customers are assisted promptly while maintaining a high level of accuracy and service quality.
• Maintain a clean, organized, and efficient work environment.
• Demonstrate a strong understanding of customer-facing operations and follow procedures that help minimize loss, waste, and rework.
• Handle inbound, outbound, and in-store customer communications and support activities.
• Assist with warehouse responsibilities including inventory organization, cleanliness, and inventory accuracy as needed.

Skills

Excel

Attention to detail

Communication

Independent worker

Mechanical knowledge

Customer service

Desktop software

Tools

Microsoft Excel

Job description

• Assist customers with parts selection, service scheduling, and general service inquiries in person, over the phone, via email, and through text communication.
• Create, process, and manage parts and service orders accurately while ensuring clear communication and customer expectations.
• Answer basic technical questions and direct customers to appropriate solutions, resources, or next steps.
• Safely support the loading and unloading of equipment as needed.
• Deliver exceptional customer service by following the G.R.E.A.T. Customer Service Process.
• Ensure customers are assisted promptly while maintaining a high level of accuracy and service quality.
• Maintain a clean, organized, and efficient work environment.
• Demonstrate a strong understanding of customer-facing operations and follow procedures that help minimize loss, waste, and rework.
• Handle inbound, outbound, and in-store customer communications and support activities.
• Assist with warehouse responsibilities including inventory organization, cleanliness, and inventory accuracy as needed.

What We'll Need from You

• Proficient with standard desktop software; proficiency in Microsoft Excel preferred.
• Careful attention to detail, including accurate data entry and documentation.
• Excellent verbal and written communication skills.
• Basic mechanical and technical understanding; experience in parts or service environments preferred.
• Ability to work independently with light supervision in an efficient manner.
• Demonstrates commitment to customer first behavior and team collaboration
• Ability to lift and/or move up to 50 pounds and follow written and verbal instructions.

When and Where You'll Be Working

• Part-time position with opportunity to transition to full-time
• Open Retail Hours:
  • Monday (8:00am - 7:00pm)
  • Tuesday - Friday (8:00am - 6:00pm)
  • Saturday (9:00am - 3:00pm)

Why You'll Love Working Here

• Award-Winning Benefits: Earned the 2026 Top Employee Benefits Award by Mployer
• 100% Employer-Paid Benefits: Medical, Dental, Short-Term Disability, and Basic Life Benefit
• Voluntary Benefits: Vision, Long-Term Disability, Critical Illness, and Supplemental Life Insurance
• 401(k) Retirement Plan: 100% employer match up to 3% of employee contributions, plus a 50% match on the next 2%
• Paid Time Off: Competitive PTO package plus 6 paid holidays annually
• Career Growth: Long-term opportunity with advancement paths in a growing, family-oriented company
• Professional Development: Environment that promotes continuous learning and career development
• Additional Programs: Tuition reimbursement, employee referral bonus, employee discounts, and Employee Assistance Program (EAP)
• Wellness Program: Employer-sponsored program offering opportunities to earn company-paid HSA contributions and prizes
• Employee Engagement: Company-sponsored holiday parties, team luncheons, and employee appreciation events

About Us

Weingartz, a family-owned and operated business, has served as the trusted North American leader in outdoor power equipment sales and service since 1945. Weingartz is a long-time advocate of the commercial and the residential buyer, designing specialized, innovative service programs tailored to the needs of our valued customers. Our industry-leading customer support programs are second to none, and we work hard each day to provide superior retail experiences for our customers.

We are an equal opportunity employer and will not unlawfully discriminate on the basis of race, color, sex, national origin, age, religion, marital or veteran status, the presence of a medical condition or handicap, height, weight, arrest record or any other protected status in the hiring, payment, discipline, or promotion of employees.