Power BI Support Engineer

LTM; Bellevue (WA); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Comprehensive Medical Plan Covering 3+

Short/Long-Term Disability Coverage

401(k) Plan with Company match

Life Insurance

Vacation Time, Sick Leave, Paid Holidÿ

Job summary

LTIMindtree in the United States seeks a Technical Support Engineer for Microsoft Power BI. You will assist global customers, communicate clearly via phone, chat, and email, and perform root-cause analysis to resolve issues efficiently.

The role requires 3–4 years of infra experience with Power BI, SQL, and SSRS, plus Power BI Administration. A 24x7 shift model is in place; strong English communication is essential.

Qualifications

• 3–4 years of infra experience with Power BI and SQL.
• Basic knowledge of SSRS; SSAS/SSIS a plus.
• Proficient in Power BI Desktop and Service, including gateways and administration.
• Strong written and spoken English; capable of professional end-user communication.
• Experience in technical support projects and handling customers.

Responsibilities

• Provide technical support to Microsoft Power BI customers worldwide.
• Communicate with customers via phone, chat, and email; resolve issues.
• Perform root cause analysis and resolve issues within SLA.
• Bridge between end users and engineering teams to troubleshoot.

Skills

Power BI

SQL

SSRS basics

Power BI Administration

Client communication

Problem solving

Tools

Power BI Desktop

Power BI Service

Gateways

SSAS

SSIS

Job description

• Candidate should have overall 3 to 4 years infra experience with knowledge of Power BI and SQL along with basic knowledge of SSRS. Knowledge of SSAS and SSIS will be an added advantage.
• Should have good knowledge of Power BI Desktop, Power BI Service, Gateways, Power BI Administration, etc.
• Strong ability to communicate clearly and professionally with end users.
• Strong ability to understand complex issues in an often ambiguous environment.
• Ready to work as a Technical Support Engineer providing support and services to global Microsoft Power BI customers.
• Comfortable communicating with customers on phone, chat, and email, and resolving their issues.
• Experience in technical support projects and handling customers.
• Should have worked in customer support projects in the past.
• Performing Root Cause Analysis and resolving customer-reported issues within the defined SLA.
• Strong ability to analyse, interpret, and communicate technical errors and solutions.
• Effective and polished interaction with customers to gather information.
• Strong email writing skills. Should be able to write detailed emails with excellent presentation.
• Ability to act as a bridge between end users and engineering teams to troubleshoot and resolve issues.
• Should have strong ability to handle escalations, involve the right parties, and de-escalate situations.
• Enthusiasm to upgrade technology from time to time.
• Strong communication skills with excellent spoken and written English.
• Effective and polished interaction with customers to gather information quickly, communicate next steps and status updates, and inspire confidence.
• The successful Support Engineer will have the drive to resolve difficult customer issues and directly support customers through telephone, email, and chat services as applicable.
• Cross-team collaboration.Time of Operation:This track will be in a 24x7 shift model. Therefore, candidates should be flexible to work during holidays and weekends as per the roster.

Role Description

• Candidate should have overall 3 to 4 years infra experience with knowledge of Power BI and SQL along with basic knowledge of SSRS. Knowledge of SSAS and SSIS will be an added advantage.
• Should have good knowledge of Power BI Desktop, Power BI Service, Gateways, Power BI Administration, etc.
• Strong ability to communicate clearly and professionally with end users.
• Strong ability to understand complex issues in an often ambiguous environment.
• Ready to work as a Technical Support Engineer providing support and services to global Microsoft Power BI customers.
• Comfortable communicating with customers on phone, chat, and email, and resolving their issues.
• Experience in technical support projects and handling customers.
• Should have worked in customer support projects in the past.
• Performing Root Cause Analysis and resolving customer-reported issues within the defined SLA.
• Strong ability to analyse, interpret, and communicate technical errors and solutions.
• Effective and polished interaction with customers to gather information.
• Strong email writing skills. Should be able to write detailed emails with excellent presentation.
• Ability to act as a bridge between end users and engineering teams to troubleshoot and resolve issues.
• Should have strong ability to handle escalations, involve the right parties, and de-escalate situations.
• Enthusiasm to upgrade technology from time to time.
• Strong communication skills with excellent spoken and written English.
• Effective and polished interaction with customers to gather information quickly, communicate next steps and status updates, and inspire confidence.
• The successful Support Engineer will have the drive to resolve difficult customer issues and directly support customers through telephone, email, and chat services as applicable.
• Cross-team collaboration.Time of Operation:This track will be in a 24x7 shift model. Therefore, candidates should be flexible to work during holidays and weekends as per the roster.

Mandatory Requirement

Applicants must possess a current, valid U.S. Passport. Candidates who do not meet this requirement will not be considered.

Other Details

Actual compensation within the range will be dependent upon the individual's skills, experience, performance and internal equity.

Benefits/perks listed below may vary depending on the nature of your employment with LTIMindtree (LTIM):

Benefits And Perks

• Comprehensive Medical Plan Covering Medical, Dental, Vision
• Short Term and Long-Term Disability Coverage
• 401(k) Plan with Company match
• Life Insurance
• Vacation Time, Sick Leave, Paid Holidays
• Paid Paternity and Maternity Leave

The range displayed on each job posting reflects the minimum and maximum salary target for the position across all US locations. Within the range, individual pay is determined by work location and job level and additional factors including job-related skills, experience, and relevant education or training. Depending on the position offered, other forms of compensation may be provided as part of overall compensation like an annual performance-based bonus, sales incentive pay and other forms of bonus or variable compensation.

Disclaimer

The compensation and benefits information provided herein is accurate as of the date of this posting.

LTIMindtree

LTIMindtree is an equal opportunity employer that is committed to diversity in the workplace. Our employment decisions are made without regard to race, color, creed, religion, sex (including pregnancy, childbirth or related medical conditions), gender identity or expression, national origin, ancestry, age, family-care status, veteran status, marital status, civil union status, domestic partnership status, military service, handicap or disability or history of handicap or disability, genetic information, atypical hereditary cellular or blood trait, union affiliation, affectional or sexual orientation or preference, or any other characteristic protected by applicable federal, state, or local law, except where such considerations are bona fide occupational qualifications permitted by law.