Powell Shift Lead

Pizza Cottage; Powell (OH); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Positive Work/Life Balance

Flexible Work Schedule

Paid Time Off

Employee Insurance Benefits

Medical, Dental, Vision insurance

Free Shift Meals

Closed Thanksgiving and Christmas

Job summary

A pizza franchise located in Powell, Ohio is seeking a Shift Lead to supervise team members and ensure compliance with operational standards. The ideal candidate will have a passion for food and customer service, with a minimum of one year in management or supervisory roles. They will be responsible for training staff, managing daily operations, and resolving guest complaints. The position offers a positive work-life balance and various employee benefits including paid time off and insurance coverage.

Qualifications

• Minimum of one year experience in restaurant management or supervisory role.
• Must be at least 18 years of age.
• Ability to work a flexible schedule including weekends and holidays.
• ServSafe certification recommended.
• Reliable source of transportation required.

Responsibilities

• Provide support to the salaried management team.
• Directly supervise approximately 40 team members.
• Manage and follow up on various tasks vital to the overall operation.
• Resolve escalated conflicts or guest complaints.
• Increase sales through community involvement and guest satisfaction.

Skills

Passion for people and food

Strong interpersonal skills

Excellent verbal and written communication skills

Ability to maintain professional demeanor under pressure

Strong understanding of customer service

Education

High school diploma or equivalent

ServSafe certification recommended

Tools

POS touch screens

Windows-based programs

Cash registers

Job description

Shift Leads

If you enjoy working in a fun, high-energy environment with a growing company where we serve the best pizza, using the finest ingredients available, we invite you to bring your skills to Pizza Cottage!

At Pizza Cottage, we are team-centered and customer-focused, and we take pride in being the destination for great pizza, cold drinks, and smiling faces! We encourage you to apply and join our winning team to be part of great food, family, and friends.

Responsibilities

• Provide support to the salaried management team


• Directly supervise approximately 40 team members (depending on location) and hold them accountable to their specific job duties and overall work performance


• Provide feedback to management team to build team member schedules


• Adhere to and enforce all company standards and policies set forth in the code of conduct and team member handbook, and applicable federal, state, and local laws


• Manage and follow up on various tasks vital to the overall operation of the store


• Maintain sports bar compliance with beer and liquor licensing, work authorization, and wage and hour laws


• Emphasize safety, sanitation, and security awareness, and ensure all team members are properly trained


• Conduct daily line and equipment checks and ensure cleanliness of the restaurant by adhering to specified standards, passing Health Department and Corporate audits with exceptional ratings, and training staff on proper sanitation guidelines


• Maintain company standards for food quality, taste, and presentation for the sports bar


• Ensure team members avoid cross contamination, improper food handling and/or storage practices, through proper training and supervision


• Resolve escalated conflicts or guest complaints and provide immediate communication with management team


• Adhere to company cash handling and payment processing procedures and policies


• Produce daily/weekly/monthly reports as required


• Optimize store profit by effectively managing labor and cost of goods/inventory


• Provide clear, respectful, and constructive feedback to team members


• Exercise sound judgment and professional decision making in escalated issues/concerns to prevent and/or diffuse situations that create potential risk to the company


• Increase sales through community involvement and outreach, promote discounts and fundraising opportunities, and deliver outstanding guest satisfaction by exceeding guest expectations and needs


• Take ownership, pride, and responsibility in the overall operation and performance of the sports bar


• Additional duties as assigned by leadership

Benefits

• Positive Work/Life Balance


• Flexible Work Schedule


• Paid Time Off


• Comprehensive and Customized Training Program


• Aggressive Monthly Bonus Potential (based on achieving sales, labor, and profitability goals)


• Employee Insurance Benefits—Medical, Dental, Vision, and Group Term Life


• Free Shift Meals


• Closed Thanksgiving and Christmas

Qualifications

• Passion for people and food


• Must be at least 18 years of age


• Successful completion of a background check


• Minimum of one year experience in restaurant management or supervision role, preferably in a high volume, full-service restaurant


• High school diploma or equivalent required


• Reliable source of transportation required


• ServSafe certification recommended


• Proficient understanding of food allergens


• Ability to obtain a Food Handler Card


• Exposure to cleaning chemicals, heat and A/C units, and walk-in freezers


• Must be able to work a flexible schedule including opening, closing, weekends, and holidays


• Excellent verbal and written communication skills


• Highly motivated to achieve superior and best-in-class results by being a self-starter and possessing strong attention to detail, organizational, and multi-tasking skills


• Ability to maintain confidentiality of proprietary company and team member information


• Ability to maintain professional demeanor under pressure


• Personable and friendly personality and ability to communicate with guests


• Strong understanding and delivery of excellent customer service and guest satisfaction


• Knowledge of basic math functions and calculations involving currency


• Strong interpersonal skills and ability to work both independently and with others


• Ability to take direction and constructive feedback from leadership team


• Ability to work with computers, Windows based programs, calculator, copy machines, printers, cash drawers, POS touch screens, food products and cooking equipment


• Ability to frequently lift 10lbs and up to 50lbs occasionally; lifting overhead frequently


• Ability to work at a fast pace and with high intensity while standing for an extended period of time

Not sure if your experience aligns? We encourage you to apply, all backgrounds are welcome here. Apply today to join our winning team!

LT Pizza Co LLC dba Pizza Cottage, is an equal opportunity and E‑Verify employer. We are committed to providing all team members with a safe, drug‑free environment void of discrimination or harassment where our team members can learn, grow, and develop more than they can on their own.