Newark Shift Lead

Pizza Cottage; Newark (OH); On-site; USD 17,908 - 20,664; Full time

Benefits offered by this job

Positive work/life balance

Flexible work schedule

Paid time off

Comprehensive training program

Employee insurance benefits

Job summary

A local restaurant franchise in Newark, Ohio, seeks a Newark Shift Lead to supervise a team and support management. The ideal candidate will have at least one year of restaurant management experience and be passionate about food and service. Additional responsibilities include maintaining compliance with laws, providing training for staff, and contributing to a safe working environment. The role offers competitive pay and a variety of employee benefits, including flexible scheduling and a potential monthly bonus.

Qualifications

• At least 18 years of age.
• Minimum one year of experience in restaurant management or a supervisory role.
• Reliable source of transportation required.
• Ability to communicate with guests.

Responsibilities

• Provide support to the salaried management team.
• Directly supervise approximately 40 team members.
• Enforce all company standards and policies.
• Manage and follow up on tasks vital to overall store operations.

Skills

Passion for people and food

Excellent verbal and written communication skills

Strong understanding of customer service and guest satisfaction

Attention to detail

Ability to lift 10–50 lbs

Proficient understanding of food allergens

Education

High school diploma or equivalent

ServSafe certification recommended

Tools

POS touch screens

Windows programs

Job description

Join to apply for the Newark Shift Lead role at Pizza Cottage.

Base pay range: $13.00/hr - $15.00/hr.

Responsibilities

• Provide support to the salaried management team
• Directly supervise approximately 40 team members and hold them accountable to job duties and performance
• Provide feedback to the management team to build team member schedules
• Enforce all company standards, policies, and applicable federal, state, and local laws
• Manage and follow up on tasks vital to overall store operations
• Maintain compliance with beer and liquor licensing, work authorization, and wage and hour laws
• Emphasize safety, sanitation, and security awareness; ensure training of all team members
• Conduct daily line and equipment checks; maintain cleanliness to achieve Health Department and Corporate audit ratings
• Maintain food quality, taste, and presentation standards
• Prevent cross‑contamination and ensure proper food handling and storage through training and supervision
• Resolve escalated conflicts or guest complaints and communicate immediately with management
• Adhere to cash handling and payment processing procedures and policies
• Produce daily, weekly, and monthly reports as required
• Optimize store profit by managing labor and cost of goods/inventory
• Provide clear, respectful, and constructive feedback to team members
• Exercise professional judgment in escalated issues to mitigate risk
• Increase sales through community involvement, promotions, and fundraising opportunities
• Take ownership and responsibility for overall store performance
• Additional duties as assigned by leadership

Benefits

• Positive work/life balance
• Flexible work schedule
• Paid time off
• Comprehensive and customized training program
• Aggressive monthly bonus potential (based on sales, labor, and profitability goals)
• Employee insurance benefits – medical, dental, vision, and group term life
• Free shift meals
• Closed Thanksgiving and Christmas holidays

Qualifications

• Passion for people and food
• At least 18 years of age
• Successful completion of a background check
• Minimum one year of experience in restaurant management or a supervisory role, preferably in a high‑volume, full‑service restaurant
• High school diploma or equivalent required
• Reliable source of transportation required
• ServSafe certification recommended
• Proficient understanding of food allergens
• Ability to obtain a Food Handler Card
• Exposure to cleaning chemicals, heat and A/C units, and walk‑in freezers
• Must be able to work a flexible schedule, including opening, closing, weekends, and holidays
• Excellent verbal and written communication skills
• Highly motivated self‑starter with strong attention to detail, organization, and multitasking skills
• Ability to maintain confidentiality of proprietary company and team member information
• Ability to maintain professional demeanor under pressure
• Personable and friendly personality; able to communicate with guests
• Strong understanding of customer service and guest satisfaction
• Knowledge of basic math functions involving currency
• Strong interpersonal skills and ability to work independently and with others
• Ability to take direction and constructive feedback from leadership
• Computer proficiency with Windows programs, calculators, copy machines, printers, cash drawers, POS touch screens, and food equipment
• Ability to lift 10–50 lbs (occasionally more) and lift overhead frequently
• Ability to work at a fast pace and with high intensity while standing for extended periods

Job Details

• Seniority level: Mid‑Senior level
• Employment type: Full‑time
• Job function: Management and Manufacturing
• Industry: Food and Beverage Services

LT Pizza Co LLC dba Pizza Cottage is an equal opportunity and E‑Verify employer. We are committed to providing all team members with a safe, drug‑free environment void of discrimination or harassment where our team members can learn, grow, and develop more than they can on their own.

Apply today to join our winning team!