Postpress Field Service Mechatronics Tech (Travel)

Heidelberger Druckmaschinen AG; Acworth (GA); On-site; USD 61,625 - 83,375; Full time

Job summary

Heidelberg USA seeks a Field Service Technician to service and train customers on Heidelberg Postpress equipment at customer sites. You will install, troubleshoot, and repair Polar Cutters and Stahl Folder systems and related products, traveling extensively in the region.

The role requires hands-on mechanical and electrical skills, plus the ability to train customers and provide clear technical feedback. Occasional weekend work and a high travel schedule are required.

Qualifications

• Minimum two-year technical degree or equivalent experience in mechanical, digital, and electronic technology.
• Minimum two years in field engineering positions servicing complex electro‑mechanical devices and high demand customer locations.

Responsibilities

• Perform mechanical/electrical troubleshooting of Heidelberg Postpress bindery equipment.
• Conduct maintenance & training on Heidelberg Postpress commercial bindery equipment.
• Work with assigned qualified riggers to install and/or move new or used equipment.
• Return all parts noted as unused, out of box failures, wrong part sent, etc.
• Complete all paperwork in a timely manner (expenses, time sheets, online training, car maintenance, etc.).
• Keep dispatch team informed on time estimates and status of repairs.

Skills

Customer management

Territory management

Electrical troubleshooting

Mechanical troubleshooting

Technical communication

Wiring knowledge

Critical alignment tools

Travel readiness

Education

Two-year technical degree

Field service experience 2+ years

High school diploma (plus)

Tools

Mobile Service App (MService)

Job description

Heidelberg USA seeks a Field Service Technician to service and train customers on Heidelberg Postpress equipment at customer sites. You will install, troubleshoot, and repair Polar Cutters and Stahl Folder systems and related products, traveling extensively in the region.

The role requires hands-on mechanical and electrical skills, plus the ability to train customers and provide clear technical feedback. Occasional weekend work and a high travel schedule are required.