Field Service Technician: Postpress & Mechatronics

Heidelberger Druckmaschinen AG; Kennesaw (GA); On-site; USD 65,000 - 80,000; Full time

Job summary

Heidelberg USA is seeking a Field Service Technician to travel to customer locations across the region for on-site setup, installation and repair of Heidelberg Postpress equipment, including Polar Cutters and Stahl Folders. You will provide customer training and hands-on service to ensure equipment meets factory standards.

The role requires strong mechanical and electrical troubleshooting, effective communication with the Global Solutions Center, and the ability to manage time, paperwork, and

Qualifications

• Minimum two-year technical degree or equivalent in mechanical, digital, and electronic technology.
• Minimum two years in field engineering servicing electro‑mechanical devices at high-demand customer locations.
• Technical degree is a plus; high school diploma acceptable with 5–10 years field service experience.

Responsibilities

• Perform mechanical/electrical troubleshooting of Heidelberg Postpress equipment at customer sites.
• Provide on-site installation, repair, and training of equipment and processes.
• Coordinate with riggers for installation/movement of equipment and verify proper setup.

Skills

Customer management

Fieldwork management

Troubleshooting electrical

Telephone support

Wiring knowledge

Mechanical aptitude

Physical stamina

Overnight travel

Education

Two-year technical degree

Field service experience 5–10 years

Job description

Heidelberg USA is seeking a Field Service Technician to travel to customer locations across the region for on-site setup, installation and repair of Heidelberg Postpress equipment, including Polar Cutters and Stahl Folders. You will provide customer training and hands-on service to ensure equipment meets factory standards.

The role requires strong mechanical and electrical troubleshooting, effective communication with the Global Solutions Center, and the ability to manage time, paperwork, and