Customer Service Representative

PostNet International Franchise Corporation; Atlanta (GA); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a Customer Service Representative to join their dynamic team in Atlanta. This role offers a unique opportunity to blend the excitement of a start-up with the stability of a well-known franchise. You'll be at the forefront of customer interactions, assisting with a variety of services including shipping, printing, and customer inquiries. If you thrive in a fast-paced environment and possess a passion for exceptional service, this position is perfect for you. Join a workplace that values hard work, collaboration, and a fun atmosphere while developing your career path in the customer service field.

Benefits

Competitive Compensation

Flexible Scheduling

Career Path Development

Fun and Collaborative Work Environment

Qualifications

• Experience in customer service or sales in a retail environment.
• Proficient in Microsoft Office applications and point-of-sale systems.

Responsibilities

• Assist customers with shipping, packaging, and printing services.
• Operate Center equipment and manage customer sales transactions.
• Engage in marketing initiatives and customer interactions.

Skills

Customer Service

Sales Experience

Communication Skills

Multitasking

Attention to Detail

Time Management

Education

High School Diploma or Equivalent

Tools

Microsoft Office

Point-of-Sale System

Job description

PostNet Atlanta has 3 locations:
#130 at 1700 Northside Dr NW A7, Atlanta, GA 30318
#131 at 285 W. Wieuca Rd NW, Atlanta, GA 30342
#136 at 2090 Dunwoody Club Dr Suite 106, Sandy Springs, GA 30350

Please inform us which location you are applying for and/or if able to work at multiple locations.

Benefit/Perks

• Competitive Compensation
• Flexible Scheduling
• Hard work, collaboration, humanity, fun, and laughter
• Career path development

Company Overview
Get the experience of a start-up with the expertise of an established company. PostNet GA131 is a new franchise with the PostNet team, claiming new ground in the Atlanta region.
The Customer Service Representative will support the owner and Center team in a key position by having responsibility for assisting customers with all store service and products, operating the point-of-sale system, copiers/printers, rental computers, and other Center equipment, and performing other related duties as assigned.

WHAT YOU BRING TO THE TABLE

• Previous customer service or sales experience in a retail environment
• Exceptional customer service skills
• Ability to translate customer requirements into final products or services
• Assist in handling customer complaints and problems in a professional manner
• Multitasking – must have the ability to simultaneously process multiple tasks
• Effective verbal and written communication skills
• Strong attention to detail
• Outstanding time management and organizational skills
• High school diploma or equivalent required
• A valid driver’s license required
• Proficient with Microsoft Office applications, Windows operating system, and other computer hardware and software
• Ability to work flexible hours
• Notary Public certification may be required

WHAT WE EXPECT OF YOU:

• Assists customers with shipping and packaging services, printing estimates/orders, and other services offered by PostNet
• Assists customers with their product and service needs in person, through e-mail, and by phone
• Learns and operates Center equipment, machinery, and software at an expert level
• Assists customers and staff with the operation of in-store printing equipment
• Processes customer sales through the point-of-sale system
• Up-sells, cross-sells, and actively participates in PostNet marketing and promotional initiatives
• Makes and/or schedules deliveries of products to customers
• Interacts with UPS, FedEx, DHL, and USPS couriers, other vendors, and all store staff
• Sorts and deposits mail in private mailboxes
• Captures, completes tasks, and organizes Virtual Mail
• Assists customers with fingerprinting/I9 procedures

PHYSICAL AND SAFETY REQUIREMENTS:

• Must be able to stand behind a sales counter for extended periods
• Must be able to lift at least 50 pounds
• Must be able to communicate clearly with customers by email, by phone, and in person
• May be required to operate a motor vehicle