Customer Service Representative

Alphagraphicsfranchise; Roswell (GA); On-site; USD 30,000 - 50,000; Full time

Job summary

An established leader in the printing and design industries is seeking a full-time Customer Service Representative to join their passionate team in Roswell, GA. In this role, you will be the primary point of contact for customers, ensuring their needs are met while fostering positive relationships. This is a fantastic opportunity to contribute to the success of a local business in a collaborative environment where your efforts will be valued. If you thrive in a fast-paced setting and have a passion for helping others, this role is perfect for you.

Benefits

Bonus based on performance

Free food & snacks

Health insurance

Training & development

Qualifications

• Experience in customer service and relationship management.
• Strong communication and critical thinking skills.

Responsibilities

• Serve as the primary internal representative of the organization.
• Communicate customer requirements to the support team.

Skills

Customer relationship management

Communication skills

Critical thinking

Customer needs assessment

Job description

Benefits:

• Bonus based on performance
• Free food & snacks
• Health insurance
• Training & development

COMPANY OVERVIEW:

As an established leader in the Printing, Design, and Shipping industries, our mission is to partner with small businesses and consumers and provide them with high-quality solutions that make life easier. Our tight-knit team in Roswell, GA is actively seeking a Customer Service Representative (CSR) to join us full-time. The Customer Service Representative (CSR) is primarily responsible for establishing and maintaining positive relationships with our customers by ensuring their requirements and needs are met.

More than anything, we’re looking for highly-collaborative and dependable teammates that are driven by the opportunity to contribute to the success of a local business. We are a small, passionate, and fast-paced team that is fully invested in the success of our company, and we value contributions from each team member.

WHAT WE EXPECT OF YOU:

• Serve as the primary internal representative of the organization.
• Convey to the customer our expertise in products, services, and capabilities.
• Serve as an external key educator to our community and customers.
• Communicate customer requirements to the support team in accordance with company policies and procedures.
• Confer with customers by telephone or in-person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
• Determine charges for services requested, collect deposits or payments, or arrange for billing.
• Attract potential customers by answering product and service questions and suggesting information about other products and services.

WHAT YOU BRING TO THE TABLE:

• Experience conducting customer needs assessments, meeting quality standards for service, and evaluating customer satisfaction.
• Ability to effectively build relationships with customers and teammates.
• Strong written and verbal communication skills.
• Desire to continuously look for ways to help people.
• Critical thinking skills to identify the strengths and weaknesses of alternative solutions or approaches to a problem.

The employer posting this position, evaluating potential candidates, and making all hiring decisions is an independently owned and operated PostNet International, Inc. franchisee. If hired, Franchisee will be your employer, not PostNet International, Inc. or any of its affiliates or any other franchisees.