Customer Service Representative

PostNet International Franchise Corporation; Atlanta (GA); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a Customer Service Representative to join their team in a dynamic role. You will be the face of the company, assisting customers with a variety of services, from shipping to printing. Your exceptional communication skills and attention to detail will ensure a positive customer experience. With a flexible schedule and opportunities for career development, this position offers a supportive environment where you can thrive. If you're passionate about customer service and looking for a role that values your contributions, this is the perfect opportunity for you.

Benefits

No weekends

Flexible schedule

Competitive Compensation

Career path development

Qualifications

• Previous customer service or sales experience in a retail environment.
• Ability to translate customer requirements into final products or services.

Responsibilities

• Assist customers with shipping and packaging services, printing estimates/orders.
• Process customer sales through the point-of-sale system.

Skills

Customer Service Skills

Multitasking

Effective Communication

Attention to Detail

Time Management

Education

High School Diploma or Equivalent

Tools

Microsoft Office

Point-of-Sale System

Job description

Benefits:

• No weekends
• Flexible schedule

Benefits/Perks

• Competitive Compensation
• No weekends
• Flexible Scheduling; Store Hours Monday- Friday 9 am-6 pm, Federal Holidays closed.
• Career path development

Company Overview
The Customer Service Representative will support the owner and Center team in a key position by having responsibility for assisting customers with all store services and products, operating the point-of-sale system, copiers/printers, rental computers, and other Center equipment, and performing other related duties as assigned.

WHAT YOU BRING TO THE TABLE

Previous customer service or sales experience in a retail environment

• Exceptional customer service skills
• Ability to translate customer requirements into final products or services
• Assist in handling customer complaints and problems in a professional manner
• Multitasking – must have the ability to simultaneously process multiple tasks
• Effective verbal and written communication skills
• Strong attention to detail
• Outstanding time management and organizational skills
• High school diploma or equivalent required
• Valid driver’s license required
• Proficient with Microsoft Office applications, Windows operating system, and other computer hardware and software
• Ability to work flexible hours
• Notary Public certification may be required

WHAT WE EXPECT OF YOU:

• Assists customers with shipping and packaging services, printing estimates/orders, and other services offered by PostNet
• Assists customers with their product and service needs in person, through e-mail, and by phone
• Learns and operates Center equipment, machinery, and software at an expert level
• Assists customers and staff with the operation of in-store printing equipment
• Processes customer sales through the point-of-sale system
• Upsells, cross-sells, and actively participates in PostNet marketing and promotional initiatives
• Makes and/or schedules deliveries of products to customers
• Interacts with UPS, FedEx, DHL, and USPS couriers, other vendors, and all store staff
• Sorts and deposits mail in private mailboxes
• Captures, completes tasks, and organizes Virtual Mail

PHYSICAL AND SAFETY REQUIREMENTS:

• Must be able to stand behind a sales counter for extended periods
• Must be able to lift at least 50 pounds
• Must be able to communicate clearly with customers by email, by phone, and in person
• May be required to operate a motor vehicle