Post-Sales Support Specialist — Customer Champion

SilkRoad; Willingboro Township (NJ); On-site; USD 32,000 - 41,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

PTO

Paid company holidays

Disability insurance

Life insurance

401(k) with company matching

Free onsite gym

Job summary

Radwell International LLC in Willingboro, NJ is hiring a Customer Support Specialist (Post Sales) to be the primary contact after an order. You will resolve inquiries, coordinate with internal teams, and ensure an exceptional post‑sales experience.

Ideal candidates are highly organized, customer‑focused, and able to juggle multiple priorities in a fast-paced environment, with strong communication and problem‑solving skills. On‑site schedule, Monday–Friday, 8:00am–5:00pm.

Qualifications

• High School Diploma or equivalent required.
• 1–3 years of customer service or related experience preferred.
• Experience in a high-volume, customer-facing environment preferred.

Responsibilities

• Respond to customer inquiries via phone, email, chat and other channels.
• Manage order-related requests including shipments, returns, warranties, and credits.
• Coordinate with Shipping, Warehouse, Production, Purchasing, Accounting, Quality, and Sales.
• Provide timely updates to customers throughout resolution process.
• Document interactions, actions taken, and resolutions in company systems.
• Process credits, adjustments, returns, and other post-sale transactions.
• Escalate complex issues to management when appropriate.
• Track and manage assigned tasks to ensure timely completion.
• Identify recurring issues and suggest process improvements.
• Contribute to customer service excellence and departmental goals.

Skills

Customer service

Multi‑tasking

Problem solving

Attention to detail

Organizational skills

Team oriented

Cross‑functional communication

Education

High School Diploma or equivalent

Tools

CRM

ERP

Support systems

Job description

Radwell International LLC in Willingboro, NJ is hiring a Customer Support Specialist (Post Sales) to be the primary contact after an order. You will resolve inquiries, coordinate with internal teams, and ensure an exceptional post‑sales experience.

Ideal candidates are highly organized, customer‑focused, and able to juggle multiple priorities in a fast-paced environment, with strong communication and problem‑solving skills. On‑site schedule, Monday–Friday, 8:00am–5:00pm.