Customer Support Specialist - Post Sales

Radwell-International; Willingboro Township (NJ); On-site; USD 32,000 - 41,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

15 PTO days

Paid company holidays

Company-paid short-term and long-term

Company-paid life insurance

401(k) with company matching

Free onsite gym

Job summary

Radwell International LLC is seeking a Customer Support Specialist (Post Sales) to serve as the primary contact after an order is placed. You will resolve inquiries, coordinate with internal departments, and ensure an exceptional post-sale experience.

The ideal candidate is organized, customer-focused, and able to handle multiple priorities in a fast-paced environment. Strong communication and teamwork are essential for success in this role.

Qualifications

• High School Diploma or equivalent required.
• 1–3 years of customer service or related experience preferred.
• Experience in a high-volume customer-facing environment preferred.

Responsibilities

• Respond to customer inquiries via phone, email, chat, and other channels.
• Handle orders, shipments, returns, warranties, and service concerns.
• Collaborate with Shipping, Warehouse, Production, Purchasing, Accounting, Quality, and Sales to resolve issues.
• Provide timely updates and status communications throughout resolution.
• Document interactions, actions taken, and resolutions in company systems.
• Process credits, adjustments, returns, and post-sale transactions as needed.
• Escalate complex issues to management when appropriate.
• Support special projects and process improvements.

Skills

Strong customer service skills

Multitasking in fast-paced environment

Excellent problem-solving abilities

Attention to detail

Organizational skills

Team-oriented

Verbal and written communication

Education

High School Diploma or equivalent

Tools

CRM software

ERP systems

Job description

Customer Support Specialist - Post Sales

Radwell International LLC | Customer Support

Full-Time | Hourly | On-site

Schedule: Monday-Friday - 8:00am to 5:00pm

1 Millennium Drive, Willingboro, NJ 08046

The Customer Support Specialist (Post Sales) serves as a primary point of contact for customers after an order has been placed. This role is responsible for resolving customer inquiries, addressing order-related concerns, coordinating with internal departments, and ensuring an exceptional customer experience throughout the post-sales process.

The ideal candidate is highly organized, customer-focused, and comfortable managing multiple priorities in a fast-paced environment. This position requires strong communication skills, attention to detail, and the ability to collaborate across departments to drive timely and effective resolutions.

Key Responsibilities

• Respond to customer inquiries via phone, email, chat, and other communication channels


• Manage customer requests related to orders, shipments, returns, warranties, and service concerns


• Investigate and resolve customer issues by collaborating with internal departments including Shipping, Warehouse, Production, Purchasing, Accounting, Quality, and Sales


• Provide timely updates and status communications to customers throughout the resolution process


• Document customer interactions, actions taken, and resolutions within company systems


• Process credits, adjustments, returns, and other post-sale transactions as required


• Monitor and manage assigned tasks and customer requests to ensure timely completion


• Escalate complex customer concerns to management when appropriate


• Maintain accurate records and customer communication history


• Assist with special projects and process improvement initiatives


• Identify recurring customer issues and recommend solutions to improve customer satisfaction


• Contribute to departmental goals focused on customer service excellence and operational efficiency


• Perform other duties, tasks, or work as assigned

Qualifications

• Strong customer service skills


• Ability to handle multiple priorities in a fast-paced environment


• Excellent problem-solving abilities


• Strong attention to detail and organizational skills


• Self-motivated and team-oriented


• Ability to work professionally with customers and internal departments

Knowledge & Skills Required

• Strong computer proficiency


• Excellent verbal and written communication skills


• Ability to multi-task and prioritize effectively


• Strong organizational and time-management skills


• Attention to detail


• Problem-solving abilities
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• Ability to work independently and collaboratively


• Experience using CRM, ERP, or customer support systems preferred

Education & Experience

• High School Diploma or equivalent required


• 1-3 years of customer service, customer support, operations support, or related experience preferred


• Experience in a high-volume customer-facing environment preferred

Compensation

The recruiting base pay rate for this full-time position is $23.00-$30.00 per hour.

Within the base pay range, individual compensation is determined by job-related skills, experience, and relevant education or training.

This position is eligible for a year-end bonus plan based on individual and company performance.

Radwell Benefits

• Medical, dental, and vision coverage starting Day 1 of employment


• 15 PTO days


• Paid company holidays


• Company-paid short-term and long-term disability


• Company-paid life insurance


• 401(k) with company matching


• Free onsite gym

Work Schedule

This is a full-time position scheduled Monday through Friday from 8:00am to 5:00pm. Employees are expected to maintain regular attendance and adhere to company time-off policies.

Radwell International LLC is an equal opportunity employer.