Customer Support Specialist - Post Sales

SilkRoad; Willingboro Township (NJ); On-site; USD 32,000 - 41,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

PTO

Paid company holidays

Disability insurance

Life insurance

401(k) with company matching

Free onsite gym

Job summary

Radwell International LLC in Willingboro, NJ is hiring a Customer Support Specialist (Post Sales) to be the primary contact after an order. You will resolve inquiries, coordinate with internal teams, and ensure an exceptional post‑sales experience.

Ideal candidates are highly organized, customer‑focused, and able to juggle multiple priorities in a fast-paced environment, with strong communication and problem‑solving skills. On‑site schedule, Monday–Friday, 8:00am–5:00pm.

Qualifications

• High School Diploma or equivalent required.
• 1–3 years of customer service or related experience preferred.
• Experience in a high-volume, customer-facing environment preferred.

Responsibilities

• Respond to customer inquiries via phone, email, chat and other channels.
• Manage order-related requests including shipments, returns, warranties, and credits.
• Coordinate with Shipping, Warehouse, Production, Purchasing, Accounting, Quality, and Sales.
• Provide timely updates to customers throughout resolution process.
• Document interactions, actions taken, and resolutions in company systems.
• Process credits, adjustments, returns, and other post-sale transactions.
• Escalate complex issues to management when appropriate.
• Track and manage assigned tasks to ensure timely completion.
• Identify recurring issues and suggest process improvements.
• Contribute to customer service excellence and departmental goals.

Skills

Customer service

Multi‑tasking

Problem solving

Attention to detail

Organizational skills

Team oriented

Cross‑functional communication

Education

High School Diploma or equivalent

Tools

CRM

ERP

Support systems

Job description

Customer Support Specialist - Post Sales

Radwell International LLC | Customer Support Full-Time | Hourly | On-site Schedule: Monday–Friday – 8:00am to 5:00pm 1 Millennium Drive, Willingboro, NJ 08046

The Customer Support Specialist (Post Sales) serves as a primary point of contact for customers after an order has been placed. This role is responsible for resolving customer inquiries, addressing order‑related concerns, coordinating with internal departments, and ensuring an exceptional customer experience throughout the post‑sales process.

The ideal candidate is highly organized, customer-focused, and comfortable managing multiple priorities in a fast‑paced environment. This position requires strong communication skills, attention to detail, and the ability to collaborate across departments to drive timely and effective resolutions.

Key Responsibilities

• Respond to customer inquiries via phone, email, chat, and other communication channels
• Manage customer requests related to orders, shipments, returns, warranties, and service concerns
• Investigate and resolve customer issues by collaborating with internal departments including Shipping, Warehouse, Production, Purchasing, Accounting, Quality, and Sales
• Provide timely updates and status communications to customers throughout the resolution process
• Document customer interactions, actions taken, and resolutions within company systems
• Process credits, adjustments, returns, and other post‑sale transactions as required
• Monitor and manage assigned tasks and customer requests to ensure timely completion
• Escalate complex customer concerns to management when appropriate
• Maintain accurate records and customer communication history
• Assist with special projects and process improvement initiatives
• Identify recurring customer issues and recommend solutions to improve customer satisfaction
• Contribute to departmental goals focused on customer service excellence and operational efficiency
• Perform other duties, tasks, or work as assigned

Qualifications

• Strong customer service skills
• Ability to handle multiple priorities in a fast‑paced environment
• Excellent problem‑solving abilities
• Strong attention to detail and organizational skills
• Self‑motivated and team‑oriented
• Ability to work professionally with customers and internal departments

Knowledge & Skills Required

• Strong computer proficiency
• Excellent verbal and written communication skills
• Ability to multi‑task and prioritize effectively
• Strong organizational and time‑management skills
• Attention to detail
• Problem‑solving abilities
• Ability to work independently and collaboratively
• Experience using CRM, ERP, or customer support systems preferred

Education & Experience

• High School Diploma or equivalent required
• 1–3 years of customer service, customer support, operations support, or related experience preferred
• Experience in a high‑volume customer‑facing environment preferred

Compensation

• The recruiting base pay rate for this full-time position is $23.00–$30.00 per hour.
• Within the base pay range, individual compensation is determined by job‑related skills, experience, and relevant education or training.
• This position is eligible for a year‑end bonus plan based on individual and company performance.

Radwell Benefits

• Medical, dental, and vision coverage starting Day 1 of employment
• 15 PTO days
• Paid company holidays
• Company‑paid short‑term and long‑term disability
• Company‑paid life insurance
• 401(k) with company matching
• Free onsite gym

Work Schedule

This is a full‑time position scheduled Monday through Friday from 8:00am to 5:00pm. Employees are expected to maintain regular attendance and adhere to company time‑off policies.

Radwell International LLC is an equal opportunity employer.