Post-Sales Operations Leader (Mid‑Market & Enterprise)

Rogo; New York (NY); On-site; USD 120,000 - 180,000; Full time

Job summary

Rogo seeks two Post-Sales Operations Managers to serve as the operational backbone for our growing post-sales org, supporting onboarding, adoption, renewals and growth.

You will own day-to-day execution for a defined customer segment, partnering with post-sales and sales leadership to shape onboarding, coverage and renewal processes—turning needs into clear playbooks, workflows, and a repeatable operating rhythm.

Qualifications

• 4–6 years in B2B SaaS or Fintech with 3+ years in Customer Success, Revenue, Sales or Operations.
• Hands-on ownership of post-sales processes including renewals, onboarding, coverage, and resource planning.
• Experience with high-velocity or complex enterprise engagements; not both required.
• Proficiency with Salesforce for reporting, administration, and GTM data structures.
• Strong analytical skills; comfort with contract, consumption, or staffing data; SQL/BI a plus.
• Experience using AI and automation to improve how teams work.
• Track record of cross-functional change without formal authority.
• Clear, concise writing to enable quick decision-making.

Responsibilities

• Run the segment’s operating cadence: weekly reviews, monthly business reviews, and quarterly planning.
• Build repeatable processes across onboarding, adoption, handoffs, and renewal.
• Translate customer/business needs into playbooks, owners, and workflows.
• Partner with account teams on business reviews, risk interventions, and expansion handoffs.
• Maintain customer coverage views and optimize resource allocation.
• Support renewal forecasting and separate base renewal from expansion.
• Own post-sales data quality in Salesforce and build leadership reports.
• Collaborate with Finance on retention reporting and with GTM Systems on automation.

Skills

Post-Sales Operations

Data analysis

Cross-functional collaboration

AI/automation usage

Renewals & onboarding ownership

Contract/renewal management

Tools

Salesforce

SQL

BI tools

Job description

Rogo seeks two Post-Sales Operations Managers to serve as the operational backbone for our growing post-sales org, supporting onboarding, adoption, renewals and growth.

You will own day-to-day execution for a defined customer segment, partnering with post-sales and sales leadership to shape onboarding, coverage and renewal processes—turning needs into clear playbooks, workflows, and a repeatable operating rhythm.