Post-Sales Implementation Specialist

Waystar; United States; Remote; USD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive total rewards

Customizable benefits package with 3 +

Paid time off: 3 weeks +13 holidays +

Parental leave

Education assistance

LinkedIn Learning access

Mental health and fertility programs

401(K) with company match

Pet insurance

Employee resource groups

Job summary

Waystar seeks a post-sale implementation specialist to configure client environments, migrate data, and provide first-level support during deployment. You will collaborate with senior staff to ensure requirements are met and solutions operate per specification, while maintaining documentation and knowledge base articles.

The role emphasizes communication with clients, basic testing, and ongoing learning of Waystar’s product features and best practices in a fast-paced environment.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, Business Administration, or a related field, or equivalent practical experience.
• Strong analytical and problem-solving skills with attention to detail.
• Basic understanding of software implementation methodologies.
• Excellent communication and interpersonal skills, with the ability to explain technical concepts clearly.
• Proficiency in using business software applications (e.g., Microsoft Office Suite).
• Ability to work independently and as part of a team in a fast-paced environment.
• Prior experience in a customer-facing role or technical support is a plus.

Responsibilities

• Execute initial software configurations and system setups based on client requirements and project specifications.
• Perform data import and migration activities using provided tools and adhering to established procedures.
• Conduct basic testing of implemented solutions to ensure functionality and data integrity.
• Provide first-level technical support to clients during the implementation period, troubleshooting minor issues and escalating complex problems.
• Assist in creating and maintaining implementation documentation and knowledge base articles.
• Collaborate with senior implementation specialists and project managers to ensure timely and successful project delivery.
• Participate in client calls and meetings to gather requirements and provide updates on implementation progress.
• Continuously learn and stay updated on Waystar’s product features and implementation best practices.

Skills

Analytical skills

Problem-solving

Communication skills

Office proficiency

Independent worker

Team player

Customer-facing experience

Education

Bachelor’s degree in CS/IT/Business

Tools

Microsoft Office Suite

Job description

Waystar seeks a post-sale implementation specialist to configure client environments, migrate data, and provide first-level support during deployment. You will collaborate with senior staff to ensure requirements are met and solutions operate per specification, while maintaining documentation and knowledge base articles.

The role emphasizes communication with clients, basic testing, and ongoing learning of Waystar’s product features and best practices in a fast-paced environment.