Post-Sales Account Specialist — Hybrid Growth

Greenheck Group; Schofield (WI); Hybride; USD 63 000 - 77 000; Plein temps

Avantages offerts par ce poste

Health & Family Support

Financial Security

Learning & Development

Rewards & Recognition

Wellbeing & Mental Health

Work-Life Balance

Fun Perks

Résumé du poste

Greenheck Group, located in Schofield, WI, is seeking a Sales Account Specialist to provide high-level customer service and sales support for the account management team. You will coordinate jobsites, manage accounts, and assist with order processing from inquiry to delivery.

The role requires 2 years of college or equivalent, 2–4 years of relevant experience, CRM familiarity, and strong MS Office skills. The position offers a hybrid work arrangement (3 days in office, 2 remote).

Qualifications

• 2 Year / Associate Degree or equivalent years of job experience required.
• 2-4 years of relevant work experience required.
• Attention to detail and analytical ability required.
• Problem-solving ability required.
• Proficiency in Microsoft Office programs (Outlook, Excel, Word, PowerPoint) required.
• External customer service experience, excellent listening skills, and people skills, including a friendly, positive attitude.
• Ability to manage time effectively, multi-task, and prioritize work through personal initiative.
• Ability to successfully communicate with and gain cooperation from peers and support personnel.
• CRM experience.

Responsabilités

• Answer inquiries regarding order status, general shipping issues and order changes.
• Provide customer service support as required, including responding to technical or process requests from the sales team and/or customers, as needed.
• Communicate with customers and production team regarding order schedules and delivery requirements.
• Effectively communicate with Account Managers.
• Work in CRM and other software programs as needed.
• Work with internal teams to correct any customer problems in a timely fashion.
• Monitor accounts and projects to prevent potential hiccups and delays, ensuring a positive customer experience throughout the sales process.

Connaissances

Customer service

Communication

Attention to detail

Time management

Formation

Associate degree or equivalent experience

Outils

CRM software

Microsoft Office

Description du poste

Greenheck Group, located in Schofield, WI, is seeking a Sales Account Specialist to provide high-level customer service and sales support for the account management team. You will coordinate jobsites, manage accounts, and assist with order processing from inquiry to delivery.

The role requires 2 years of college or equivalent, 2–4 years of relevant experience, CRM familiarity, and strong MS Office skills. The position offers a hybrid work arrangement (3 days in office, 2 remote).