Service Coordinator and Customer Advocate (Hybrid)

Greenheck Group; United States; Hybrid; USD 56,000 - 70,000; Full time

Benefits offered by this job

Health & Family Support

Financial Security

Learning & Development

Rewards & Recognition

Wellbeing & Mental Health

Work-Life Balance

Fun Perks

Job summary

Accurex, a division of the Greenheck Group, is seeking a Service Specialist to own the service lifecycle from vendor PO generation through job closeout. You will coordinate with Sales, vendors, contractors, customers, and internal partners to align requirements, timing, and deliverables in a fast-paced environment.

Based in Schofield, WI, this hybrid role offers 3 days in the office and 2 remote, with a starting base pay range of $56,474–$69,762 and a comprehensive benefits package.

Qualifications

• 2-4 years of relevant work experience.
• Associate degree or equivalent years of job experience.
• Strong customer service, communication, initiative, professionalism, quality, and productivity skills.
• Ability to problem solve independently within established guidelines.
• Experience with Microsoft Dynamics CRM, Excel, and Procore is preferred.

Responsibilities

• Own the service lifecycle from vendor purchase-order generation through job closeout.
• Coordinate with Sales, vendors, contractors, customers, and internal partners to align requirements, timing, and deliverables.
• Serve as the primary customer-facing contact, provide proactive status updates, and resolve routine customer issues within established guidelines.
• Track project activity, identify risks and trends, and maintain detailed service documentation.
• Collaborate with vendors and contractors to support timely service delivery.
• Manage and document routine change orders within defined authority limits, escalating non-routine or higher-risk changes when needed.
• Review and resolve routine invoice discrepancies and adjustments; escalating complex issues appropriately.
• Troubleshoot and resolve moderately complex service issues using process and product knowledge.
• Document service calls, product questions, and field issues, and proactively monitor accounts and projects to prevent delays.
• Identify process-improvement opportunities and partner with more senior Service Specialists on implementation.

Skills

Customer service

Communication

Initiative

Professionalism

Quality

Productivity

Problem solving

Education

Associate degree or equivalent

Tools

Microsoft Dynamics CRM

Excel

Procore

Job description

Accurex, a division of the Greenheck Group, is seeking a Service Specialist to own the service lifecycle from vendor PO generation through job closeout. You will coordinate with Sales, vendors, contractors, customers, and internal partners to align requirements, timing, and deliverables in a fast-paced environment.

Based in Schofield, WI, this hybrid role offers 3 days in the office and 2 remote, with a starting base pay range of $56,474–$69,762 and a comprehensive benefits package.