Hybrid Service Specialist: End-to-End Project Support

Greenheck Group; Wisconsin; Hybrid; USD 56,000 - 70,000; Full time

Benefits offered by this job

Health & Family Support

Financial Security

Learning & Development

Rewards & Recognition

Wellbeing & Mental Health

Work-Life Balance

Fun Perks

Job summary

Accurex, a division of the Greenheck Group, seeks a Service Specialist to guide projects from sale through turnover. You will coordinate customers, contractors, vendors, and internal partners while maintaining scope, schedule, and costs with clear communication.

Location is Schofield, WI with a hybrid arrangement (3 days in office/2 remote). Starting pay ranges from $56,474 to $69,762, with comprehensive benefits and growth opportunities within the Greenheck Group family.

Qualifications

• 2-4 years of relevant work experience.
• Associate degree or equivalent years of job experience.
• Strong customer service, communication, initiative, professionalism, quality, and productivity skills.

Responsibilities

• Own the service lifecycle from vendor purchase-order generation through job closeout.
• Coordinate with Sales, vendors, contractors, customers, and internal partners to align requirements, timing, and deliverables.
• Serve as the primary customer-facing contact, provide proactive status updates, and resolve routine customer issues within established guidelines.
• Track project activity, identify risks and trends, and maintain detailed service documentation.
• Collaborate with vendors and contractors to support timely service delivery.
• Manage and document routine change orders within defined authority limits, escalating non-routine or higher-risk changes when needed.
• Review and resolve routine invoice discrepancies and adjustments; escalate complex issues appropriately.
• Troubleshoot and resolve moderately complex service issues using process and product knowledge.
• Document service calls, product questions, and field issues, and proactively monitor accounts and projects to prevent delays.
• Identify process-improvement opportunities and partner with more senior Service Specialists on implementation.

Skills

Customer service

Communication

Problem solving

Professionalism

Productivity

Education

Associate degree

Tools

Microsoft Dynamics CRM

Excel

Procore

Job description

Accurex, a division of the Greenheck Group, seeks a Service Specialist to guide projects from sale through turnover. You will coordinate customers, contractors, vendors, and internal partners while maintaining scope, schedule, and costs with clear communication.

Location is Schofield, WI with a hybrid arrangement (3 days in office/2 remote). Starting pay ranges from $56,474 to $69,762, with comprehensive benefits and growth opportunities within the Greenheck Group family.