Hybrid Service Specialist - Customer-Facing & Growth

Greenheck Group; Schofield (WI); Hybrid; USD 56,000 - 70,000; Full time

Benefits offered by this job

Health & Family Support

Learning & Development

Rewards & Recognition

Wellbeing & Mental Health

Work-Life Balance

Job summary

Greenheck Group, through Accurex, is seeking a Service Specialist to own the service lifecycle from PO generation to closeout. You will coordinate with sales, vendors, customers, and internal partners to align requirements and deliverables while providing proactive status updates to customers.

You will track activities, identify risks, and maintain detailed service documentation, resolving routine issues within guidelines. Hybrid work arrangement with 3 days in office and 2 remote is available.

Qualifications

• 2-4 years of relevant work experience.
• Associate degree or equivalent years of job experience.
• Strong customer service, communication, initiative, professionalism, quality, and productivity skills.
• Ability to problem solve independently within established guidelines.
• Experience with Microsoft Dynamics CRM, Excel, and project-management software such as Procore is preferred.

Responsibilities

• Own the service lifecycle from vendor purchase-order generation through job closeout.
• Coordinate with Sales, vendors, contractors, customers, and internal partners to align requirements, timing, and deliverables.
• Serve as the primary customer-facing contact, provide proactive status updates, and resolve routine customer issues within established guidelines.
• Track project activity, identify risks and trends, and maintain detailed service documentation.
• Collaborate with vendors and contractors to support timely service delivery.
• Manage and document routine change orders within defined authority limits, escalating non-routine or higher‑risk changes when needed.
• Review and resolve routine invoice discrepancies and adjustments; escalating complex issues appropriately.
• Troubleshoot and resolve moderately complex service issues using process and product knowledge.
• Document service calls, product questions, and field issues, and proactively monitor accounts and projects to prevent delays.
• Identify process‑improvement opportunities and partner with more senior Service Specialists on implementation.

Skills

Customer service

Communication

Initiative

Professionalism

Quality

Productivity

Education

Associate degree

Tools

Microsoft Dynamics CRM

Excel

Procore

Job description

Greenheck Group, through Accurex, is seeking a Service Specialist to own the service lifecycle from PO generation to closeout. You will coordinate with sales, vendors, customers, and internal partners to align requirements and deliverables while providing proactive status updates to customers.

You will track activities, identify risks, and maintain detailed service documentation, resolving routine issues within guidelines. Hybrid work arrangement with 3 days in office and 2 remote is available.