Post-Sales Account Specialist I — Client Success

Greenheck Group; Wisconsin; Hybrid; USD 63,000 - 77,000; Full time

Benefits offered by this job

Health & Family Support

Financial Security

Learning & Development

Rewards & Recognition

Wellbeing & Mental Health

Work-Life Balance

Fun Perks

Job summary

Accurex, a division of the Greenheck Group, seeks a Post-Sales Account Specialist I in Schofield, WI. This hybrid role supports the account management team with order inquiries, scheduling, and coordination between customers and production.

You will use CRM and MS Office, communicate with Account Managers, and help prevent delays to ensure a positive customer experience. Requires 2 years–4 years of experience and a 2-year/associate degree.

Qualifications

• 2 year / associate degree or equivalent years of job experience.
• 2-4 years of relevant work experience required.
• Attention to detail and analytical ability required.
• Proficiency in Microsoft Office programs (Outlook, Excel, Word, PowerPoint).
• External customer service experience and friendly, positive attitude.
• CRM experience and ability to communicate with peers and production teams.

Responsibilities

• Answer inquiries regarding order status, shipping issues, and changes.
• Provide customer service support to sales team and customers as needed.
• Coordinate with customers and production team on order schedules and delivery.
• Communicate with Account Managers and work in CRM as needed.
• Collaborate with internal teams to resolve customer problems promptly.

Skills

CRM experience

Microsoft Office

Customer service

Communication skills

Attention to detail

Problem solving

Time management

Education

Associate degree

Job description

Accurex, a division of the Greenheck Group, seeks a Post-Sales Account Specialist I in Schofield, WI. This hybrid role supports the account management team with order inquiries, scheduling, and coordination between customers and production.

You will use CRM and MS Office, communicate with Account Managers, and help prevent delays to ensure a positive customer experience. Requires 2 years–4 years of experience and a 2-year/associate degree.