Post-Sale Customer Service Coordinator - Calm Problem Solver

Boston Interiors Inc.; Stoughton (MA); On-site; USD 24,796 - 30,307; Full time

Benefits offered by this job

Paid Vacation

Health, Dental, and Vision Insurance

Employee Discounts

401K Retirement Plan

Tuition Reimbursement

Job summary

Boston Interiors Inc. is looking for a detail-oriented Customer Service Coordinator to join our team in Stoughton. In this full-time role, you will support customers after their furniture purchase by addressing service issues and ensuring satisfaction. The ideal candidate has prior customer service experience, strong communication skills, and the ability to manage multiple cases. We offer competitive wages of $18 - $22 per hour based on experience, along with comprehensive benefits including health insurance and paid vacation.

Qualifications

• Customer service experience preferred, especially retail or call center.
• Strong problem-solving and communication skills.
• Ability to remain calm in difficult situations.

Responsibilities

• Serve as the primary point of contact for customers after purchase.
• Handle service issues like damages or warranty questions.
• Process exchanges, repairs, and refunds according to policies.

Skills

Customer service experience

Problem-solving skills

Communication skills

Multitasking ability

Tools

CRM tools

Order management systems

Job description

Boston Interiors Inc. is looking for a detail-oriented Customer Service Coordinator to join our team in Stoughton. In this full-time role, you will support customers after their furniture purchase by addressing service issues and ensuring satisfaction. The ideal candidate has prior customer service experience, strong communication skills, and the ability to manage multiple cases. We offer competitive wages of $18 - $22 per hour based on experience, along with comprehensive benefits including health insurance and paid vacation.