Customer Service & Operations Coordinator – Furniture Studio

Hom-Furniture-2; BLOOMINGTON (MN); Vor Ort; USD 25.000 - 28.000; Vollzeit

Benefits dieser Stelle

Medical and/or Dental Coverage

401(k) Employee Contribution Plan

401(k) Employer Matching

Employee discount

Career advancement opportunities and培训

Zusammenfassung

HOM Furniture in Bloomington, MN is seeking a Customer Service Coordinator to deliver superior service to customers, manage service issues, schedule deliveries and coordinate with sales, vendors and operations.

The role requires strong communication, the ability to multi-task in a fast-paced environment, and a high school diploma with at least one year of related customer service experience; benefits include medical/dental, 401(k), and employee discounts.

Qualifikationen

• Must be working towards or have a high school diploma or GED.
• One year of related customer service experience.
• Must be able to communicate effectively both verbally and in writing.

Aufgaben

• Provide a high level of customer service to our customers while navigating through a variety of service issues.
• Build a heightened customer experience by building relationships with our customers while working through the issue at hand.
• Actively problem solve with sales staff, vendors, delivery and operations staff and then take the necessary actions to resolve on the customers behalf.
• Actively work service order reports to ensure efficient and effective communication to vendors and customers to prevent aged service orders.
• Keep up to date with vendors and product knowledge.
• Schedule deliveries, pick-ups, and service technician appointments.
• Look up customer accounts, provide detailed notes, and communicate accurate and precise information
• Effectively navigate internal inventory and purchase order screens
• Provide support for delivery personnel and in home service technicians
• Work and communicate cross functionally on improvements to current systems, policies, and procedures to enhance customer experience
• Have the ability to multi-task in a fast paced working environment
• Complete all other work or projects as assigned by management
• Represent all of the HOM Core Values on a consistent basis.

Ausbildung

High school diploma or GED

Jobbeschreibung

HOM Furniture in Bloomington, MN is seeking a Customer Service Coordinator to deliver superior service to customers, manage service issues, schedule deliveries and coordinate with sales, vendors and operations.

The role requires strong communication, the ability to multi-task in a fast-paced environment, and a high school diploma with at least one year of related customer service experience; benefits include medical/dental, 401(k), and employee discounts.