Customer Service Coordinator — Growth & Full Benefits

Crown Linen Service, Inc.; Brockton (MA); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Monday–Friday schedule

Weekly pay with full benefits (401k, 0

Career growth opportunities

Job summary

Crown Linen Service, Inc. in Brockton, MA is seeking a Customer Service Coordinator to keep our service team on track and coordinate with drivers, managers, and customers. The role emphasizes organized, proactive communication and efficient service operations.

Responsibilities include handling inquiries, monitoring service requests, and assisting with invoicing and route audits. The position offers a Monday–Friday schedule, competitive weekly pay and full benefits, with opportunities for career

Qualifications

• Excellent customer service and professional communication (written and verbal) skills; able to meet deadlines, multitask and prioritize.
• Excellent Microsoft Office and computer skills are essential.
• Strong interpersonal and team-working skills; highly organized and able to gather and analyze information.

Responsibilities

• Support your team with helpful insights and updates to keep things running smoothly
• Be the daily point of contact for questions, check-ins, and customer updates
• Help monitor and improve service using our Customer Relationship Management system
• Manage incoming service calls, requests, and phone logs with care
• Assist with customer concerns, special requests, or escalations
• Review and approve invoices or service stops based on payment status
• Help train new hires and keep their paperwork in order
• Join daily route check-ins and help audit routes as needed

Skills

Customer service

Communication skills

Multitasking and deadlines

Teamwork

Organizational skills

Information gathering/analysis

Education

High school diploma

Some college or equivalent

3+ years customer service experience

2+ years administrative experience

Tools

Microsoft Office

Job description

Crown Linen Service, Inc. in Brockton, MA is seeking a Customer Service Coordinator to keep our service team on track and coordinate with drivers, managers, and customers. The role emphasizes organized, proactive communication and efficient service operations.

Responsibilities include handling inquiries, monitoring service requests, and assisting with invoicing and route audits. The position offers a Monday–Friday schedule, competitive weekly pay and full benefits, with opportunities for career