After-Sales Service Coordinator (Retail Support)

Ethan Allen; Pomona (CA); On-site; USD 21,000 - 34,000; Full time

Job summary

Ethan Allen is seeking a Customer Service Coordinator to provide exceptional after-sales service. You will handle post-delivery inquiries, schedule technicians, and monitor open requests to ensure timely resolutions.

Ideal candidates have 1–2 years in retail customer service, strong communication skills, and a basic understanding of product warranties. Must be flexible for holiday/evening/weekend hours.

Qualifications

• Strong customer service skills with a focus on after-sales support.
• Ability to communicate clearly with customers and store personnel.
• Attention to detail and ability to manage multiple service requests.

Responsibilities

• Handle post-delivery customer service inquiries.
• Schedule service technicians for in-house service calls.
• Notify customers of pre-delivery damages or errors that require rescheduling.
• Monitor all open customer service requests.
• Maintain service logs and files.
• Track service requests by store, customer, designer and service category.
• Assist in providing service trend reports.
• Process SRs for parts orders and repair/return orders.
• Assist in RA paperwork and track credit completion.
• Coordinate with inventory control for damaged inventory disposition.
• Assist in reorders or repairs of inventory and service charge-backs.
• Provide back-up support to schedulers.
• Interface with store personnel as required.
• Provide delivery and service update reports for store personnel.
• Conduct post-service surveys with customers.
• Perform other duties as required.

Education

High school diploma or equivalent with courses in business and communications, Associate’s degree preferred

Job description

Ethan Allen is seeking a Customer Service Coordinator to provide exceptional after-sales service. You will handle post-delivery inquiries, schedule technicians, and monitor open requests to ensure timely resolutions.

Ideal candidates have 1–2 years in retail customer service, strong communication skills, and a basic understanding of product warranties. Must be flexible for holiday/evening/weekend hours.