Post-Sale Customer Service Coordinator & Scheduler

Ethan Allen Global, Inc.; California; On-site; Confidential; Full time

Benefits offered by this job

401(k) plan

Health insurance

Dental Plan

Vision Plan

Job summary

Ethan Allen Global, Inc. in California is seeking a Customer Service Coordinator to deliver superb after-sale service. You will handle post-delivery inquiries, schedule service technicians for in-house calls, and notify customers of issues that require rescheduling.

The role emphasizes strong communication, teamwork, and accurate service logs. Applicants should have a high school diploma (associate’s preferred) and 1–2 years in retail customer service; some evening or weekend hours may apply.

Qualifications

• High school diploma required; associate’s degree preferred.
• 1–2 years retail customer service experience.
• Strong communication and listening skills.

Responsibilities

• Handle post-delivery customer service inquiries.
• Schedule service technicians for in-house service calls.
• Notify customers of pre-delivery damages or errors that will cause a reschedule.
• Monitor all open customer service requests.
• Maintain service logs and files.
• Track service requests by store, customer, designer and type of service category.
• Assist in providing service trend reports.
• Process SRs for parts orders and repair and return orders.
• Assist in RA paperwork and track for completion of credit.
• Work with inventory control personnel to ensure proper disposition of damaged inventory.
• Assist in coordination of reorders or repairs of inventory and service charge-backs.
• Provide back-up support to the schedulers.
• Interface with store personnel as required.
• Provide delivery and service update reports for store personnel.
• Conduct “post service” surveys with customers.
• Perform any other duties as required.

Skills

Strong communication

Active listening

Team player

Education

High school diploma; Associate's degree preferred

Job description

Ethan Allen Global, Inc. in California is seeking a Customer Service Coordinator to deliver superb after-sale service. You will handle post-delivery inquiries, schedule service technicians for in-house calls, and notify customers of issues that require rescheduling.

The role emphasizes strong communication, teamwork, and accurate service logs. Applicants should have a high school diploma (associate’s preferred) and 1–2 years in retail customer service; some evening or weekend hours may apply.